Principles of Service Management (HOSP 1410)

This course focuses on problem solving, communication strategies and technology, emphasizing the skills needed to improve and sustain customer satisfaction and business relationships.  Students acquire the knowledge and skills required for creating customer service excellence. Topics include market segmentation, relationship marketing, and customer retention.

 course outline

* Note: The CRNs listed below could be restricted to specific program areas.

To register for this course, check the information for your program: