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Principles of Service Management (HOSP 1410)

This course focuses on problem solving, communication strategies and technology, emphasizing the skills needed to improve and sustain customer satisfaction and business relationships.  Students acquire the knowledge and skills required for creating customer service excellence. Topics include market segmentation, relationship marketing, and customer retention.

 course outline


* Note: The CRNs listed below could be restricted to specific program areas.

CRN Fee Campus - Room Day(s) Time Date Instructor
42724 TBATo Be Assigned
DTN - Rm. 414
TM-Monday, T-Tuesday,
W-Wednesday, R-Thursday,
F-Friday, S-Saturday,
U-Sunday

0800 - 0959
02-Jan-2018
to 03-Apr-2018
Lie, Linda
42724 TBATo Be Assigned
DTN - Rm. 420
WM-Monday, T-Tuesday,
W-Wednesday, R-Thursday,
F-Friday, S-Saturday,
U-Sunday

0800 - 0859
03-Jan-2018
to 04-Apr-2018
Lie, Linda
42724 TBATo Be Assigned
DTN - Rm. 420
MM-Monday, T-Tuesday,
W-Wednesday, R-Thursday,
F-Friday, S-Saturday,
U-Sunday

1030 - 1229
09-Apr-2018
Lie, Linda
42713 TBATo Be Assigned
DTN - Rm. 420
WM-Monday, T-Tuesday,
W-Wednesday, R-Thursday,
F-Friday, S-Saturday,
U-Sunday

0800 - 0859
03-Jan-2018
to 04-Apr-2018
Lie, Linda
42713 TBATo Be Assigned
DTN - Rm. 414
WM-Monday, T-Tuesday,
W-Wednesday, R-Thursday,
F-Friday, S-Saturday,
U-Sunday

1300 - 1459
03-Jan-2018
to 04-Apr-2018
Lie, Linda
42713 TBATo Be Assigned
DTN - Rm. 420
MM-Monday, T-Tuesday,
W-Wednesday, R-Thursday,
F-Friday, S-Saturday,
U-Sunday

1030 - 1229
09-Apr-2018
Lie, Linda
44935 TBATo Be Assigned
DTN - Rm. 420
WM-Monday, T-Tuesday,
W-Wednesday, R-Thursday,
F-Friday, S-Saturday,
U-Sunday

0800 - 0859
03-Jan-2018
to 04-Apr-2018
Lie, Linda
44935 TBATo Be Assigned
DTN - Rm. 414
WM-Monday, T-Tuesday,
W-Wednesday, R-Thursday,
F-Friday, S-Saturday,
U-Sunday

1000 - 1159
03-Jan-2018
to 04-Apr-2018
Lie, Linda
44935 TBATo Be Assigned
DTN - Rm. 420
MM-Monday, T-Tuesday,
W-Wednesday, R-Thursday,
F-Friday, S-Saturday,
U-Sunday

1030 - 1229
09-Apr-2018
Lie, Linda

To register for this course, check the information for your program: