This course explores dealership fixed operations management, focusing on warranty claim processes, documentation, and manufacturer policies including recalls and goodwill coverage. Students learn to collaborate effectively with technicians for accurate labor and parts tracking while implementing customer retention strategies for both warranty and post-warranty services in automotive dealership environments.
Prerequisites
Course type
This course is offered as part of a VCC program and cannot be taken individually.
International students: Eligibility is determined at the program level. Visit the program page for international student requirements and application information.
- Dealership Fixed Operations Structure
- Warranty Claim Process Management
- Documentation and Compliance Requirements
- Manufacturer Recalls and Policies
- Technician Collaboration Best Practices
- Customer Retention Strategy Implementation
PLAR is assessed through a challenge exam, interview, or worksite assessment.
Course schedules
Select your program to see the available course schedules.
| CRN# | Duration | Delivery | Location | ||
|---|---|---|---|---|---|
| 60542 |
June 21, 2027 to July 9, 2027 |
Lecture | VCC Broadway Building A | See full schedule |
Online courses listed without scheduled meeting times can be completed on your own schedule. All self-paced courses have on-campus tests. Off-site certified invigilation centres may be used at the student's expense.
How to take this course
This course is offered as part of a VCC program only.
Contact us
If you have any questions, please email at [email protected].
† This information is intended as a guideline only. Program and course details are subject to change with the approval of VCC's Board of Governors.