COVID-19 FAQ: On-campus services

Vancouver Community College (VCC) is temporarily moving all in-person/face-to-face campus services for students and the public to online/phone-call-only options. See below for a full list of affected services and contact information.

COVID-19 – Remote/Online VCC Student Services and Resources (PDF)

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Last reviewed: May 14, 2020

Offices are operating and inquiries will be conducted by phone or email only.

Phone: 604.871.7000, option 4
Student Records: records@vcc.ca
Academic Records: academicrecords@vcc.ca
Academic Scheduling: academicscheduling@vcc.ca
Hours: Monday to Friday, 9 a.m. to 4 p.m.

The Registrar's Office will be staffed on campus, but face-to-face services are suspended until further notice. All activities will be conducted by either phone or email.

Phone: 604.871.7000
Email: ro@vcc.ca
Hours: Monday to Friday, 9 a.m. to 4 p.m.

For VCC Continuing Studies, all inquiries may be made by phone, email, or online.

Phone: 604.443.8484
Email: cstudies@vcc.ca
Web contact form: https://www.vcc.ca/continuing-studies/ask-us-form/
Hours: Monday to Thursday, 10 a.m. to 6 p.m. and Friday, 9 a.m. to 5 p.m.

Advising services are available and will be offered over the phone or by email.

Phone: 604.871.7000, option 2 to schedule a telephone appointment
Email: advisingservices@vcc.ca 
Hours: Monday to Friday, 9 a.m. to 4 p.m., Wednesday hours extended to 7 p.m.

Students may meet remotely with the Arbiter of Student Issues, Tanny Marks. Appointments must be booked in advance by phone or email. No instant appointments available.

Phone: 604.871.7000, ext. 7040
Email: tmarks@vcc.ca 
Hours: Tuesday to Friday, 9 a.m. to 5 p.m.

The Assessment Centre is offering some alternative testing options at this time. For more information and updates, please check our website. All inquiries can be made by phone or email.

Web: www.vcc.ca/assessments
Phone:
 
604.871.7093
Email: assessments@vcc.ca

VCC bookstores are temporarily suspending in-store sales. Supplies and texts can be purchased online and shipped. Inquiries may be made by email.

Email: bookstore@vcc.ca 
Website: Downtown Bookstore
Website: Broadway Bookstore

Until further notice, all student-run commercial services will be temporarily suspended. Below is the full list of affected service areas: 

VCC students have access to computer labs at both the Broadway and Downtown campuses. As campus access is restricted, please check our FAQs for details prior to visiting the computer labs.

Computer lab hours (limited seating):

Downtown campus
8 a.m. - 4 p.m., Monday to Friday
Learning Centre

Broadway campus
6 a.m. - 6 p.m., Monday to Friday
Building B, room 2213

VCC Continuing Studies is offering courses in a variety of program areas. Unless otherwise notified, classes will be offered online.  

VCC Continuing Studies has suspended face-to-face services until further notice. Program advising is available and will be offered over the phone or by email. Please also visit www.vcc.ca/cs for further information and updates on COVID-19 and Continuing Studies. 

For requests for academic or student records, or to schedule a meeting with a program coordinator, please reach out by phone, email, or online.

Phone: 604.443.8484
Email: cstudies@vcc.ca
Web contact form: https://www.vcc.ca/continuing-studies/ask-us-form/
Hours: Monday to Thursday, 10 a.m. to 6 p.m. and Friday 9 a.m. to 5 p.m.

One-on-one personal, career, and academic counselling is available to current students. Counsellors also provide career counselling to prospective students. Sessions will be offered by phone or Zoom.

Book an appointment:

By phone: 604.871.7000, option 2
Online: visit our online booking portal 
Hours:
Monday to Friday, 9 a.m. to 4 p.m., Wednesday hours extended to 7 p.m.

If you are an enrolled student, please contact the staff person who you have been working with via email. Faculty, external contacts, and prospective students may make inquiries by phone or email. In this uncertain time, Disability Services will endeavour to respond within two business days. Thanks for your patience and understanding.

Phone: 604.871.7000 option 2
Email: disabilityservices@vcc.ca

VCC Financial Aid is suspending face-to-face services until further notice. Please contact the Financial Aid office by either phone or email.

Phone: 604.871.7046 
E-mailfinancialaid@vcc.ca
Hours: Monday to Friday, 9 a.m. to 4 p.m. 

All VCC financial services including payroll, budget, accounts payable, general accounting, and procurement are open at the campus and remotely. 

All in-person appointments are temporarily suspended and on-campus Gathering Spaces will be unavailable until further notice. VCC’s Indigenous Education and Community Engagement department can be reached by email or phone.

General email: indigenous@vcc.ca
Alexander Boynton, program assistant: aboynton@vcc.ca / 604.871.7000, ext. 8310
Toni Gladstone, senior Aboriginal advisor: tgladstone@vcc.ca / 604.871.7000, ext. 5048

We're also available on Facebook.

VCC’s International Education team is available to support students by phone or email. In-person appointments are currently suspended until further notice.

Phone: 604.443.8600
Email: study@vcc.ca

VCC Interpreting Services is open and providing services to students via Zoom.

Phone/text: 604.328.8742
Email: interpreting@vcc.ca
Hours: Monday to Friday, 8 a.m. to 4 p.m., or by appointment

Laundry services have been temporarily suspended. Service to internal departments will be provided as needed with five days advanced notice. 

Both Broadway and Downtown campuses are suspending face-to-face tutoring. Online tutoring is available. Please see the Learning Centre website for details.

Worksheets for students are also available for download.

Computer access is available at the Broadway campus in building B, computer lab 2213, and at the Downtown campus in the Learning Centre.

Contact the Learning Centre by email:

Hours: Monday to Thursday, 10 a.m. to 6 p.m. and Friday from 9 a.m. to 4 p.m.

Both Broadway and Downtown campus libraries are suspending face-to-face services. Loaning of print materials (books, kits, DVDs) and equipment, and access to computer labs and study spaces are all currently suspended until further notice.

Online resources are all available as usual, including e-books, streaming videos, and online articles. Subject guides to information sources are available, as are guides to citation styles.

Librarians are still available to teach online workshops on searching, research methods, citations, and plagiarism. Contact your liaison librarian or book a class.

Help with information and research is available by email or online chat only:

Email: libraryhelp@vcc.ca
Online chat: AskAway
Hours: Monday to Friday: 9 a.m. to 6 p.m.

When you share a household with other people, you may need to discuss some boundaries or sharing of household duties that will support your online learning.

  • Discuss how childcare and household duties will be shared.
  • Set up a schedule if your computer/device is being used by multiple people.
  • Ask family members or housemates for support in respecting your study time.
  • Remind housemates when you're in virtual class meetings and should not be disturbed. You may want to make a "do not disturb" sign.

Parking at the Broadway campus will be free to those who need to be on site. Payroll deductions for the Downtown campus or cross-campus parking have been suspended until the end of April 2020.

All activities are operational and will be conducted online or by phone. Inquiries can be made by email.

Email: partnership@vcc.ca

Print Services is operational with closed doors and reduced staffing. Please allow a one- to two-day turnaround time for basic print services, and two to four days for advanced print services. Inquiries can be made by email. 

Email: printservices@vcc.ca 

When your home space also becomes your primary learning and study space, it's important to create a separate "work space", if possible. This can improve your motivation and productivity, and help with mentally setting course work aside when it's time to relax. Follow this checklist:

  • Choose a location that is as quiet and distraction-free as possible.
  • Think about lighting. Good lighting helps prevent eye strain and is important for video quality if you're using your webcam. Natural lighting is best, but a desk lamp can be great too.
  • Are you close to an outlet for power? Is your WIFI signal strong enough or do you need to plug into your internet router?
  • Think about ergonomics. Do you have a comfortable table and chair, or seating/standing where you can stay alert? Usually upright seating or standing is best. Avoid studying from your bed, if possible.
  • Your computer monitor should be 20-30 inches away from your eyes and the top of the monitor should be level with your eyes. 
  • Gather the tools you will need (pens, pencils, calculator, notebooks, headphones, etc). Make sure you have space for notebooks next to your device.

Set up your workspace for productivity V4

All services are available and will be offered by phone or Zoom. See below to make an appointment for Advising, Counselling, or Disability services.

Phone: 604.871.7000, option 2
Hours: Monday, Tuesday, and Friday, 8:30 a.m. to 4 p.m.
Wednesday, 8:30 a.m. to 7 p.m.
Thursday, 10 a.m. to 4 p.m. 

All VCC Foundation operations will be conducted by phone or email.

Phone: 604.619.6145
Email: nnesbitt@vcc.ca
Hours: Monday to Friday, 9 a.m. to 5 p.m.


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