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VCC International

Principles of Service Management (HOSP 1410)

This course focuses on problem solving, communication strategies and technology, emphasizing the skills needed to improve and sustain customer satisfaction and business relationships.  Students acquire the knowledge and skills required for creating customer service excellence. Topics include market segmentation, relationship marketing, and customer retention.

 course outline


CRN Fee Campus - Room Day(s) Time Date Instructor
74039
DTN  - Rm. 420
MM-Monday, T-Tuesday,
W-Wednesday, R-Thursday,
F-Friday, S-Saturday,
U-Sunday

0800 - 0859
09-Sep-2019
to 02-Dec-2019
Lie, Linda
74039
DTN  - Rm. 415
TM-Monday, T-Tuesday,
W-Wednesday, R-Thursday,
F-Friday, S-Saturday,
U-Sunday

0800 - 0959
10-Sep-2019
to 03-Dec-2019
Lie, Linda
74039
DTN  - Rm. 420
MM-Monday, T-Tuesday,
W-Wednesday, R-Thursday,
F-Friday, S-Saturday,
U-Sunday

1030 - 1229
09-Dec-2019
Lie, Linda
74044
DTN  - Rm. 420
MM-Monday, T-Tuesday,
W-Wednesday, R-Thursday,
F-Friday, S-Saturday,
U-Sunday

0800 - 0859
09-Sep-2019
to 02-Dec-2019
Lie, Linda
74044
DTN  - Rm. 415
MM-Monday, T-Tuesday,
W-Wednesday, R-Thursday,
F-Friday, S-Saturday,
U-Sunday

1000 - 1159
09-Sep-2019
to 02-Dec-2019
Lie, Linda
74044
DTN  - Rm. 420
MM-Monday, T-Tuesday,
W-Wednesday, R-Thursday,
F-Friday, S-Saturday,
U-Sunday

1030 - 1229
09-Dec-2019
Lie, Linda
74049
DTN  - Rm. 420
MM-Monday, T-Tuesday,
W-Wednesday, R-Thursday,
F-Friday, S-Saturday,
U-Sunday

0800 - 0859
09-Sep-2019
to 02-Dec-2019
Lie, Linda
74049
DTN  - Rm. 415
TM-Monday, T-Tuesday,
W-Wednesday, R-Thursday,
F-Friday, S-Saturday,
U-Sunday

1000 - 1159
10-Sep-2019
to 03-Dec-2019
Lie, Linda
74049
DTN  - Rm. 420
MM-Monday, T-Tuesday,
W-Wednesday, R-Thursday,
F-Friday, S-Saturday,
U-Sunday

1030 - 1229
09-Dec-2019
Lie, Linda
74054
DTN  - Rm. 420
MM-Monday, T-Tuesday,
W-Wednesday, R-Thursday,
F-Friday, S-Saturday,
U-Sunday

0800 - 0859
09-Sep-2019
to 02-Dec-2019
Lie, Linda
74054
DTN  - Rm. 415
TM-Monday, T-Tuesday,
W-Wednesday, R-Thursday,
F-Friday, S-Saturday,
U-Sunday

1300 - 1459
10-Sep-2019
to 03-Dec-2019
Lie, Linda
74054
DTN  - Rm. 420
MM-Monday, T-Tuesday,
W-Wednesday, R-Thursday,
F-Friday, S-Saturday,
U-Sunday

1030 - 1229
09-Dec-2019
Lie, Linda
74059
DTN  - Rm. 420
MM-Monday, T-Tuesday,
W-Wednesday, R-Thursday,
F-Friday, S-Saturday,
U-Sunday

0800 - 0859
09-Sep-2019
to 02-Dec-2019
Lie, Linda
74059
DTN  - Rm. 415
MM-Monday, T-Tuesday,
W-Wednesday, R-Thursday,
F-Friday, S-Saturday,
U-Sunday

1300 - 1459
09-Sep-2019
to 02-Dec-2019
Lie, Linda
74059
DTN  - Rm. 420
MM-Monday, T-Tuesday,
W-Wednesday, R-Thursday,
F-Friday, S-Saturday,
U-Sunday

1030 - 1229
09-Dec-2019
Lie, Linda


Credits: 3.0

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