This customer service course develops essential professional skills for client-facing roles. Students learn active listening, strategic questioning, conflict resolution, and problem-solving techniques. Participants master communicating complex technical concepts to diverse audiences while managing multiple priorities effectively. Emphasis on maintaining professional standards ensures graduates deliver exceptional service experiences across various industries.
Prerequisites
Course type
This course is offered as part of a VCC program and cannot be taken individually.
International students: Eligibility is determined at the program level. Visit the program page for international student requirements and application information.
- Active Listening Techniques
- Strategic Customer Questioning Skills
- Conflict Resolution Best Practices
- Technical Communication Made Simple
- Service Request Priority Management
- Professional Standards and Etiquette
PLAR is assessed through a challenge exam, interview, or worksite assessment.
Course schedules
Select your program to see the available course schedules.
| CRN# | Duration | Delivery | Location | ||
|---|---|---|---|---|---|
| 42525 |
March 1, 2027 to March 19, 2027 |
Lecture | VCC Broadway Building A | See full schedule |
Online courses listed without scheduled meeting times can be completed on your own schedule. All self-paced courses have on-campus tests. Off-site certified invigilation centres may be used at the student's expense.
How to take this course
This course is offered as part of a VCC program only.
Contact us
If you have any questions, please email at [email protected].
† This information is intended as a guideline only. Program and course details are subject to change with the approval of VCC's Board of Governors.