This course prepares students for automotive service advisor roles by conducting professional customer interviews, creating accurate repair orders, and preparing service estimates using flat-rate systems. Emphasis is placed on warranty compliance, legal documentation, and effective communication, ensuring customer satisfaction, shop efficiency, and strong collaboration with technicians and clients.
Prerequisites
Course type
This course is offered as part of a VCC program and cannot be taken individually.
International students: Eligibility is determined at the program level. Visit the program page for international student requirements and application information.
- Customer Intake Interview Techniques
- Repair Order Documentation Skills
- Flat Rate Pricing Systems
- Service Communication Update Methods
- Warranty Compliance Document Preparation
- Customer Intake Interview Techniques
PLAR is assessed through a challenge exam, interview, or worksite assessment.
Course schedules
Select your program to see the available course schedules.
| CRN# | Duration | Delivery | Location | ||
|---|---|---|---|---|---|
| 60568 |
May 3, 2027 to May 21, 2027 |
Lecture | VCC Broadway Building A | See full schedule |
Online courses listed without scheduled meeting times can be completed on your own schedule. All self-paced courses have on-campus tests. Off-site certified invigilation centres may be used at the student's expense.
How to take this course
This course is offered as part of a VCC program only.
Contact us
If you have any questions, please email at [email protected].
† This information is intended as a guideline only. Program and course details are subject to change with the approval of VCC's Board of Governors.