This course introduces students to elements of communication and guides them in the application of these skills in developing positive interpersonal and customer relations. Students review how behavioral responses impact co-workers and supervisors at the workplace. Students learn the importance of developing a positive and professional attitude towards customers.
This course is part of the Career Awareness program.
Prerequisites
Course type
This course is offered as part of a VCC program and cannot be taken individually.
International students: Eligibility is determined at the program level. Visit the program page for international student requirements and application information.
- Handling criticism and conflict
- Active listening, initiating and maintaining conversation
- Choosing suitable conversations for work
- Passive, assertive, and aggressive behaviors
- Positive attitudes and emotions at work
- Building self confidence and self esteem
- Personal strengths and limitations
- Positive customer service skills
- Getting along with others
- Questioning techniques, paraphrasing
- Non verbal communications
- Barriers to communications
- Building friendships
Course schedules
Select your program to see the available course schedules.
| CRN# | Duration | Delivery | Location | ||
|---|---|---|---|---|---|
| 71328 |
September 8, 2026 to February 18, 2027 |
Lecture Lab |
VCC Downtown Campus | See full schedule |
Online courses listed without scheduled meeting times can be completed on your own schedule. All self-paced courses have on-campus tests. Off-site certified invigilation centres may be used at the student's expense.
How to take this course
This course is offered as part of a VCC program only.
Contact us
If you have any questions, please email at [email protected].
† This information is intended as a guideline only. Program and course details are subject to change with the approval of VCC's Board of Governors.