Students learn human behaviour in organizations and skills needed to deal with people at work. Topics include: individual behaviour, values, interpersonal relationships and communications, groups and team dynamics, organizational culture, leadership, and professional and ethical responsibilities.
Students study the communication skills required in the workplace, including effective interpersonal communication techniques and conflict resolution. Students learn practical techniques in business communication, such as writing memos, letters, emails, reports and conducting formal presentations.
Students learn how to communicate with their supervisors, colleagues and clients in various forms. Students become familiar with common documentation and communication mediums such as Microsoft Teams, Word, PowerPoint, Excel, Google Docs and Google Charts, and develop group presentation skills.
Prerequisites
Course type
This course is offered as part of a VCC program and cannot be taken individually.
International students: Eligibility is determined at the program level. Visit the program page for international student requirements and application information.
- Perceptions, personalities and emotions
- Personal values and behaviour
- Effective team building
- Organizational politics and conflict management
- Interpersonal communication strategies
- Workplace communications and culture
- Report writing using Microsoft Word and Google docs
- Data management and charting using Excel worksheets and Google Charts
- Professional email communications using Outlook
- Collaboration using Microsoft Teams
Assessment methods include writing an exam and conducting an interview.
Students will receive an ‘S’ grade (satisfactorily completed) which is not included in grade GPA calculations.
International Students should contact the VCC International Education Advising to learn how PLAR can impact immigration status, prior to proceeding with the PLAR request.
Course schedules
Select your program to see the available course schedules.
| CRN# | Duration | Delivery | Location | ||
|---|---|---|---|---|---|
| 71910 |
September 11, 2026 to December 18, 2026 |
Lecture | VCC Downtown Campus | See full schedule |
Online courses listed without scheduled meeting times can be completed on your own schedule. All self-paced courses have on-campus tests. Off-site certified invigilation centres may be used at the student's expense.
How to take this course
This course is offered as part of a VCC program only.
Contact us
If you have any questions, please email at [email protected].
† This information is intended as a guideline only. Program and course details are subject to change with the approval of VCC's Board of Governors.