This course introduces students to the hotel/lodging industry by providing a foundational knowledge of how the industry is structured. Students will examine the various types of hotels and how they each are designed to uniquely meet the needs of guests. An in-depth look at how hotels are structured and organized focusing on the rooms division will also be explored. Students will then analyze the guest cycle of how guests move through the hotel and interact with the rooms division including reservations, front office, housekeeping and maintenance. A ‘lab’ component of this course will focus on computer systems directly related to front office and rooms division operation allowing students to learn a real property management system used by global hotel operators.
Prerequisites
Course type
This course is offered as part of a VCC program and cannot be taken individually.
International students: Eligibility is determined at the program level. Visit the program page for international student requirements and application information.
- History of the Canadian Accommodations Industry
- Introduction to accommodations as a tourism sector
- Unique characteristics of accommodations
- Organizational structure of hotels
- Lodging sectors
- Reservations systems
- Check-in procedures
- Quality management
- Rooming process
- Registration process
- Check-out procedures
- Technology in hotels (e.g., Property Management Systems)
- Housekeeping and laundry operations
To learn more about the PLAR pathways for this course review the Hospitality Management Diploma Program Content Guide.
Course schedules
Select your program to see the available course schedules.
| CRN# | Duration | Delivery | Location | ||
|---|---|---|---|---|---|
| 70074 |
September 8, 2026 to December 18, 2026 |
Lecture | VCC Downtown Campus | See full schedule |
Online courses listed without scheduled meeting times can be completed on your own schedule. All self-paced courses have on-campus tests. Off-site certified invigilation centres may be used at the student's expense.
| CRN# | Duration | Delivery | Location | ||
|---|---|---|---|---|---|
| 41938 |
January 4, 2027 to April 16, 2027 |
Lecture | VCC Downtown Campus | See full schedule | |
| 41942 |
January 4, 2027 to April 16, 2027 |
Lecture | VCC Downtown Campus | See full schedule |
Online courses listed without scheduled meeting times can be completed on your own schedule. All self-paced courses have on-campus tests. Off-site certified invigilation centres may be used at the student's expense.
How to take this course
This course is offered as part of a VCC program only.
Contact us
If you have any questions, please email at [email protected].
† This information is intended as a guideline only. Program and course details are subject to change with the approval of VCC's Board of Governors.