The course begins with an overview of the Canadian and BC healthcare systems. Students are introduced to a variety of practical administrative skills including management of electronic and paper-based medical records, and appointment scheduling. Reception and telephone management and duties, patient communication, legislation, and best practices relating to privacy and confidentiality are given particular attention. The course introduces students to the theory and practice of electronic medical records (EMR).
Prerequisites
Course type
This course is offered as part of a VCC program and cannot be taken individually.
International students: Eligibility is determined at the program level. Visit the program page for international student requirements and application information.
- Structure, delivery, and funding of health care in BC Disparities in health care related to Indigenous populations Confidentiality standards and legislation Code of ethics – ethical reasoning and decision making Work role, professionalism and inter-professionalism Telephone and patient reception Booking patient appointments and scheduling staff Processing physician referrals Medical records management Managing office and medical supplies inventory
Course schedules
Select your program to see the available course schedules.
| CRN# | Duration | Delivery | Location | ||
|---|---|---|---|---|---|
| 70816 |
November 9, 2026 to December 2, 2026 |
Lecture | VCC Downtown Campus | See full schedule |
Online courses listed without scheduled meeting times can be completed on your own schedule. All self-paced courses have on-campus tests. Off-site certified invigilation centres may be used at the student's expense.
| CRN# | Duration | Delivery | Location | ||
|---|---|---|---|---|---|
| 41088 |
March 8, 2027 to April 1, 2027 |
Lecture | VCC Downtown Campus | See full schedule |
Online courses listed without scheduled meeting times can be completed on your own schedule. All self-paced courses have on-campus tests. Off-site certified invigilation centres may be used at the student's expense.
How to take this course
This course is offered as part of a VCC program only.
Contact us
If you have any questions, please email at [email protected].
† This information is intended as a guideline only. Program and course details are subject to change with the approval of VCC's Board of Governors.