Students gain essential workplace and interpersonal communication skills, learning techniques important for both professional and personal success. Through interactive exercises, they practice fundamental aspects of effective communication, including appropriate greetings, introductions, and maintaining eye contact. Students engage in active listening, spatial awareness and effective conversational skills that includes appropriate topics. Customer service principles are introduced with the importance of customer relationships, developing a positive and professional attitude. Students learn successful job interview skills and practice basic job search strategies for work placement.
Prerequisites
Course type
This course is offered as part of a VCC program and cannot be taken individually.
International students: Eligibility is determined at the program level. Visit the program page for international student requirements and application information.
- Effective Communication Assertiveness Customer Service Active Listening Email and Text Etiquette Spatial Awareness Conflict Resolution Job Search Resume Interview Skills
Course schedules
Select your program to see the available course schedules.
| CRN# | Duration | Delivery | Location | ||
|---|---|---|---|---|---|
| 72984 |
November 3, 2026 to November 25, 2026 |
Lecture Lab |
VCC Downtown Campus | See full schedule |
Online courses listed without scheduled meeting times can be completed on your own schedule. All self-paced courses have on-campus tests. Off-site certified invigilation centres may be used at the student's expense.
How to take this course
This course is offered as part of a VCC program only.
Contact us
If you have any questions, please email at [email protected].
† This information is intended as a guideline only. Program and course details are subject to change with the approval of VCC's Board of Governors.