Building on the skills practiced in RSCR 0613 Workplace Communication 1, students further develop workplace communication skills by deepening their understanding of effective communication techniques, which includes establishing rapport and building relationships. They apply effective interview skills to articulate basic knowledge about the company, the position applied for, and their past work history. In developing customer service skills, students apply the principles of customer service to prepare them for experiential work placements. Students also apply appropriate digital communication skills through email writing and text messaging. Ongoing feedback from teachers and supervisors enables students to continually refine their communication skills in both the workplace and personal life.
Prerequisites
RSCR 0613.
Course type
This course is offered as part of a VCC program and cannot be taken individually.
International students: Eligibility is determined at the program level. Visit the program page for international student requirements and application information.
- Effective Communication Building Relationships Interview Skills Customer Service Workplace Communication Digital Communication Public and Private Information Workplace Confidentiality Receiving Feedback Active Listening Positive and Professional Attitude
Course schedules
Select your program to see the available course schedules.
| CRN# | Duration | Delivery | Location | ||
|---|---|---|---|---|---|
| 42486 |
January 13, 2027 to March 9, 2027 |
Lecture Lab |
VCC Downtown Campus | See full schedule |
Online courses listed without scheduled meeting times can be completed on your own schedule. All self-paced courses have on-campus tests. Off-site certified invigilation centres may be used at the student's expense.
How to take this course
This course is offered as part of a VCC program only.
Contact us
If you have any questions, please email at [email protected].
† This information is intended as a guideline only. Program and course details are subject to change with the approval of VCC's Board of Governors.