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Principles of Service Management (HOSP 1410)

This course focuses on problem solving, communication strategies and technology, emphasizing the skills needed to improve and sustain customer satisfaction and business relationships.  Students acquire the knowledge and skills required for creating customer service excellence. Topics include market segmentation, relationship marketing, and customer retention.

 course outline


* Note: The CRNs listed below could be restricted to specific program areas.

CRN Fee Campus - Room Day(s) Time Date Instructor
71011
DTN  - TBATo Be Assigned
TWFM-Monday, T-Tuesday,
W-Wednesday, R-Thursday,
F-Friday, S-Saturday,
U-Sunday

TBATo Be Assigned
04-Sep-2018
to 07-Sep-2018
Lie, Linda
71011
DTN  - Rm. 420
MM-Monday, T-Tuesday,
W-Wednesday, R-Thursday,
F-Friday, S-Saturday,
U-Sunday

1500 - 1559
10-Sep-2018
to 03-Dec-2018
Lie, Linda
71011
DTN  - Rm. 415
MM-Monday, T-Tuesday,
W-Wednesday, R-Thursday,
F-Friday, S-Saturday,
U-Sunday

1300 - 1459
10-Sep-2018
to 03-Dec-2018
Lie, Linda
71011
DTN  - Rm. 420
MM-Monday, T-Tuesday,
W-Wednesday, R-Thursday,
F-Friday, S-Saturday,
U-Sunday

1030 - 1229
10-Dec-2018
to 14-Dec-2018
Lie, Linda
71016
DTN  - TBATo Be Assigned
TWFM-Monday, T-Tuesday,
W-Wednesday, R-Thursday,
F-Friday, S-Saturday,
U-Sunday

TBATo Be Assigned
04-Sep-2018
to 07-Sep-2018
Lie, Linda
71016
DTN  - Rm. 415
MM-Monday, T-Tuesday,
W-Wednesday, R-Thursday,
F-Friday, S-Saturday,
U-Sunday

1500 - 1559
10-Sep-2018
to 03-Dec-2018
Lie, Linda
71016
DTN  - Rm. 420
MM-Monday, T-Tuesday,
W-Wednesday, R-Thursday,
F-Friday, S-Saturday,
U-Sunday

1000 - 1159
10-Sep-2018
to 03-Dec-2018
Lie, Linda
71016
DTN  - Rm. 420
MM-Monday, T-Tuesday,
W-Wednesday, R-Thursday,
F-Friday, S-Saturday,
U-Sunday

1030 - 1159
10-Dec-2018
to 14-Dec-2018
Lie, Linda
71021
DTN  - TBATo Be Assigned
TWFM-Monday, T-Tuesday,
W-Wednesday, R-Thursday,
F-Friday, S-Saturday,
U-Sunday

TBATo Be Assigned
04-Sep-2018
to 07-Sep-2018
Lie, Linda
71021
DTN  - Rm. 420
MM-Monday, T-Tuesday,
W-Wednesday, R-Thursday,
F-Friday, S-Saturday,
U-Sunday

1500 - 1559
10-Sep-2018
to 03-Dec-2018
Lie, Linda
71021
DTN  - Rm. 415
TM-Monday, T-Tuesday,
W-Wednesday, R-Thursday,
F-Friday, S-Saturday,
U-Sunday

1000 - 1159
11-Sep-2018
to 04-Dec-2018
Lie, Linda
71021
DTN  - Rm. 420
MM-Monday, T-Tuesday,
W-Wednesday, R-Thursday,
F-Friday, S-Saturday,
U-Sunday

1030 - 1229
10-Dec-2018
to 14-Dec-2018
Lie, Linda
71026
DTN  - TBATo Be Assigned
TWFM-Monday, T-Tuesday,
W-Wednesday, R-Thursday,
F-Friday, S-Saturday,
U-Sunday

TBATo Be Assigned
04-Sep-2018
to 07-Sep-2018
Lie, Linda
71026
DTN  - Rm. 420
MM-Monday, T-Tuesday,
W-Wednesday, R-Thursday,
F-Friday, S-Saturday,
U-Sunday

1500 - 1559
10-Sep-2018
to 03-Dec-2018
Lie, Linda
71026
DTN  - Rm. 415
WM-Monday, T-Tuesday,
W-Wednesday, R-Thursday,
F-Friday, S-Saturday,
U-Sunday

1000 - 1159
12-Sep-2018
to 05-Dec-2018
Lie, Linda
71026
DTN  - Rm. 420
MM-Monday, T-Tuesday,
W-Wednesday, R-Thursday,
F-Friday, S-Saturday,
U-Sunday

1030 - 1229
10-Dec-2018
to 14-Dec-2018
Lie, Linda
71031
DTN  - TBATo Be Assigned
TWFM-Monday, T-Tuesday,
W-Wednesday, R-Thursday,
F-Friday, S-Saturday,
U-Sunday

TBATo Be Assigned
04-Sep-2018
to 07-Sep-2018
Lie, Linda
71031
DTN  - Rm. 420
MM-Monday, T-Tuesday,
W-Wednesday, R-Thursday,
F-Friday, S-Saturday,
U-Sunday

1500 - 1559
10-Sep-2018
to 03-Dec-2018
Lie, Linda
71031
DTN  - Rm. 415
WM-Monday, T-Tuesday,
W-Wednesday, R-Thursday,
F-Friday, S-Saturday,
U-Sunday

0800 - 0959
11-Sep-2018
to 04-Dec-2018
Lie, Linda
71031
DTN  - Rm. 420
MM-Monday, T-Tuesday,
W-Wednesday, R-Thursday,
F-Friday, S-Saturday,
U-Sunday

1030 - 1229
10-Dec-2018
to 14-Dec-2018
Lie, Linda
41116
DTN  - Rm. 112
WM-Monday, T-Tuesday,
W-Wednesday, R-Thursday,
F-Friday, S-Saturday,
U-Sunday

1300 - 1559
02-Jan-2019
TBATo Be Assigned
41116
DTN  - Rm. 420
TM-Monday, T-Tuesday,
W-Wednesday, R-Thursday,
F-Friday, S-Saturday,
U-Sunday

1500 - 1559
08-Jan-2019
to 09-Apr-2019
TBATo Be Assigned
41116
DTN  - Rm. 414
TM-Monday, T-Tuesday,
W-Wednesday, R-Thursday,
F-Friday, S-Saturday,
U-Sunday

1300 - 1459
08-Jan-2019
to 09-Apr-2019
TBATo Be Assigned
41116
DTN  - TBATo Be Assigned
MM-Monday, T-Tuesday,
W-Wednesday, R-Thursday,
F-Friday, S-Saturday,
U-Sunday

1030 - 1229
15-Apr-2019
TBATo Be Assigned
41127
DTN  - Rm. 112
WM-Monday, T-Tuesday,
W-Wednesday, R-Thursday,
F-Friday, S-Saturday,
U-Sunday

1300 - 1559
02-Jan-2019
TBATo Be Assigned
41127
DTN  - Rm. 420
TM-Monday, T-Tuesday,
W-Wednesday, R-Thursday,
F-Friday, S-Saturday,
U-Sunday

1500 - 1559
08-Jan-2019
to 09-Apr-2019
TBATo Be Assigned
41127
DTN  - Rm. 414
TM-Monday, T-Tuesday,
W-Wednesday, R-Thursday,
F-Friday, S-Saturday,
U-Sunday

0800 - 0959
08-Jan-2019
to 09-Apr-2019
TBATo Be Assigned
41127
DTN  - TBATo Be Assigned
MM-Monday, T-Tuesday,
W-Wednesday, R-Thursday,
F-Friday, S-Saturday,
U-Sunday

1030 - 1229
15-Apr-2019
TBATo Be Assigned
43410
DTN  - Rm. 112
WM-Monday, T-Tuesday,
W-Wednesday, R-Thursday,
F-Friday, S-Saturday,
U-Sunday

1300 - 1559
02-Jan-2019
TBATo Be Assigned
43410
DTN  - Rm. 420
TM-Monday, T-Tuesday,
W-Wednesday, R-Thursday,
F-Friday, S-Saturday,
U-Sunday

1500 - 1559
08-Jan-2019
to 09-Apr-2019
TBATo Be Assigned
43410
DTN  - Rm. 414
TM-Monday, T-Tuesday,
W-Wednesday, R-Thursday,
F-Friday, S-Saturday,
U-Sunday

1000 - 1159
08-Jan-2019
to 09-Apr-2019
TBATo Be Assigned
43410
DTN  - TBATo Be Assigned
MM-Monday, T-Tuesday,
W-Wednesday, R-Thursday,
F-Friday, S-Saturday,
U-Sunday

1030 - 1229
15-Apr-2019
TBATo Be Assigned

To register for this course, check the information for your program: