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Principles of Service Management (HOSP 1410)

This course focuses on problem solving, communication strategies and technology, emphasizing the skills needed to improve and sustain customer satisfaction and business relationships.  Students acquire the knowledge and skills required for creating customer service excellence. Topics include market segmentation, relationship marketing, and customer retention.

 course outline


* Note: The CRNs listed below could be restricted to specific program areas.

CRN Fee Campus - Room Day(s) Time Date Instructor
41116
DTN  - Rm. 112
WM-Monday, T-Tuesday,
W-Wednesday, R-Thursday,
F-Friday, S-Saturday,
U-Sunday

1300 - 1559
02-Jan-2019
Lie, Linda
41116
DTN  - Rm. 420
TM-Monday, T-Tuesday,
W-Wednesday, R-Thursday,
F-Friday, S-Saturday,
U-Sunday

1500 - 1559
08-Jan-2019
to 09-Apr-2019
Lie, Linda
41116
DTN  - Rm. 414
TM-Monday, T-Tuesday,
W-Wednesday, R-Thursday,
F-Friday, S-Saturday,
U-Sunday

1300 - 1459
08-Jan-2019
to 09-Apr-2019
Lie, Linda
41116
DTN  - Rm. 420
MM-Monday, T-Tuesday,
W-Wednesday, R-Thursday,
F-Friday, S-Saturday,
U-Sunday

1030 - 1229
15-Apr-2019
Lie, Linda
41127
DTN  - Rm. 112
WM-Monday, T-Tuesday,
W-Wednesday, R-Thursday,
F-Friday, S-Saturday,
U-Sunday

1300 - 1559
02-Jan-2019
Lie, Linda
41127
DTN  - Rm. 420
TM-Monday, T-Tuesday,
W-Wednesday, R-Thursday,
F-Friday, S-Saturday,
U-Sunday

1500 - 1559
08-Jan-2019
to 09-Apr-2019
Lie, Linda
41127
DTN  - Rm. 414
TM-Monday, T-Tuesday,
W-Wednesday, R-Thursday,
F-Friday, S-Saturday,
U-Sunday

0800 - 0959
08-Jan-2019
to 09-Apr-2019
Lie, Linda
41127
DTN  - Rm. 420
MM-Monday, T-Tuesday,
W-Wednesday, R-Thursday,
F-Friday, S-Saturday,
U-Sunday

1030 - 1229
15-Apr-2019
Lie, Linda
43410
DTN  - Rm. 112
WM-Monday, T-Tuesday,
W-Wednesday, R-Thursday,
F-Friday, S-Saturday,
U-Sunday

1300 - 1559
02-Jan-2019
Lie, Linda
43410
DTN  - Rm. 420
TM-Monday, T-Tuesday,
W-Wednesday, R-Thursday,
F-Friday, S-Saturday,
U-Sunday

1500 - 1559
08-Jan-2019
to 09-Apr-2019
Lie, Linda
43410
DTN  - Rm. 414
TM-Monday, T-Tuesday,
W-Wednesday, R-Thursday,
F-Friday, S-Saturday,
U-Sunday

1000 - 1159
08-Jan-2019
to 09-Apr-2019
Lie, Linda
43410
DTN  - Rm. 420
MM-Monday, T-Tuesday,
W-Wednesday, R-Thursday,
F-Friday, S-Saturday,
U-Sunday

1030 - 1229
15-Apr-2019
Lie, Linda

To register for this course, check the information for your program: