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Guest Relations: The hospitality industry's foremost goal is to provide exceptional customer service to the guests. In this portion of the course, students learn how to provide superior customer service by using effective listening skills, acknowledge the uniqueness of every guest, develop positive interactions through the elimination of bias and stereotype, communicate non-defensively, and how to use empathy to calm a frustrated guest. Students participate in role plays to practice conversing with and assisting guests with their needs. Students learn communicate effectively with guests, and provide information about the community as well as in-house facilities and services. Students complete the SuperHost FundamentalsÖ® Workshop as part of this course.
* Note: The CRNs listed below could be restricted to specific program areas.
To register for this course, check the information for your program: