Type of Student
Services for Students
Eat, Shop + More
Governance & Policies
News / Events
Work at VCC
This two-day course is ideal for front line employees in the service sector and people interested in a career in the service industry. Upon successful completion, students receive three prestigious industry certifications: WorldHost Fundamentals, Customer with Disabilities and Service Across Cultures.
In WordHost Fundamentals, students will learn the skills and techniques required for world-class service professionalism.
The Customers with Disabilities module focuses on teaching appropriate language and protocol when serving people with disabilities and equips students with the relevant communication skills and techniques to provide superior service with sensitivity and respect.
The Service Across Cultures focuses on increasing participants’ knowledge of diverse cultures and builds awareness of potential misconceptions and biases to ensure ‘service excellence’ and to strengthen cultural relations.
* Note: The CRNs listed below could be restricted to specific program areas.
To register for this course, check the information for your program: