vcc.ca
RSCR 0613: Workplace Communication 1
Effective date
September 2026
Department
Community & Career Education
School
Arts and Sciences
Description
Students gain essential workplace and interpersonal communication skills, learning techniques important for both professional and personal success. Through interactive exercises, they practice fundamental aspects of effective communication, including appropriate greetings, introductions, and maintaining eye contact. Students engage in active listening, spatial awareness and effective conversational skills that includes appropriate topics. Customer service principles are introduced with the importance of customer relationships, developing a positive and professional attitude. Students learn successful job interview skills and practice basic job search strategies for work placement.
Credits
4.0
Year of study
Below Grade 10 Equivalency
Prerequisites
None
Corequisites
None
Course Learning Outcomes
Upon successful completion of this course, students will be able to:
- Apply effective communication skills, including appropriate conversational topics, greetings, introductions and eye contact.
- Apply active listening skills during interpersonal interactions.
- Demonstrate the principles of customer service skills.
- Apply effective conversational skills such as turn taking, body language, intonation, and initiating/ending a conversation.
- Use appropriate communication skills to effectively respond to criticism and conflict.
- Explain why a positive attitude matters in the workplace.
- Identify the importance of spatial awareness when interacting with others.
- Interpret feedback received from peers and supervisors to identify areas for improvement and personal growth.
- Identify and practice the importance of appropriate workplace emails and text messages to supervisors and coworkers.
- Apply effective interview skills, presenting strengths and qualifications while participating in a workplace interview.
- Demonstrate basic job search strategies such as researching company and role, updating resumes and cover letter specific to job posting, accessing career websites, and preparing for job interviews.
Prior Learning Assessment & Recognition (PLAR)
None
Hours
Lecture, Online, Seminar, Tutorial: 52.5
Clinical, Lab, Rehearsal, Shop, Kitchen, Simulation, Studio: 12.5
Total Hours: 65
Clinical, Lab, Rehearsal, Shop, Kitchen, Simulation, Studio: 12.5
Total Hours: 65
Instructional Strategies
Instructional strategies include but are not limited to: lecture, classroom discussion, demonstrations, experiential learning, lab, role play, video's, group activity, active listening exercises, feedback and reflection, customer service training, mock interviews, guest speakers and practice.
Grading System
Satisfactory/Unsatisfactory
Passing grade
S (50%)
Evaluation Plan
|
Type |
Percentage |
Assessment activity |
|
Participation |
20 |
Checklist to evaluate active participation in learning |
|
Quizzes/Tests |
10 |
Verbal or written |
|
Other |
15 |
Observation and analysis of customer service skills |
|
Other |
15 |
Resume and Interview preparation |
|
Reflect |
10 |
Interpreting feedback and importance of attitude |
|
Lab Work |
10 |
observation and analysis of workplace communication demonstrated/participated in retail lab |
|
Other |
20 |
Observation and analysis of communication skills (including digital literacy) |
Course topics
- Effective Communication Assertiveness Customer Service Active Listening Email and Text Etiquette Spatial Awareness Conflict Resolution Job Search Resume Interview Skills
Notes:
- Course contents and descriptions, offerings and schedules are subject to change without notice.
- Students are required to follow all College policies including ones that govern their educational experience at VCC. Policies are available on the VCC website at:
https://www.vcc.ca/about/governance--policies/policies/. - To find out if there are existing transfer agreements for this course, visit the BC Transfer Guide at https://www.bctransferguide.ca.