vcc.ca
RSCR 0623: Workplace Communication 2
Effective date
September 2026
Department
Community & Career Education
School
Arts and Sciences
Description
Building on the skills practiced in RSCR 0613 Workplace Communication 1, students further develop workplace communication skills by deepening their understanding of effective communication techniques, which includes establishing rapport and building relationships. They apply effective interview skills to articulate basic knowledge about the company, the position applied for, and their past work history. In developing customer service skills, students apply the principles of customer service to prepare them for experiential work placements. Students also apply appropriate digital communication skills through email writing and text messaging. Ongoing feedback from teachers and supervisors enables students to continually refine their communication skills in both the workplace and personal life.
Credits
3.0
Year of study
Below Grade 10 Equivalency
Prerequisites
RSCR 0613.
Corequisites
None
Course Learning Outcomes
Upon successful completion of this course, students will be able to:
- Effectively apply interview skills to articulate knowledge about the company, position, and relevant work and educational experiences during workplace interviews.
- Demonstrate effective communication skills, such as professional greetings, appropriate conversational topics, introductions, and maintaining eye contact into workplace interactions to establish rapport and build relationships.
- Apply active listening techniques to improve teamwork, and overall communication effectiveness in the workplace.
- Apply principles of customer service effectively and consistently when working with customers.
- Demonstrate spatial awareness and understanding when in conversation with others.
- Demonstrate a positive and professional attitude.
- Use appropriate conversational skills to build relationships at the workplace.
- Apply feedback received from peers and supervisors to improve workplace skills.
- Recognize the importance of appropriate workplace communication (e.g., sharing personal information, small talk, topics of conversation, etc.).
- Compose appropriate workplace emails and text messages to supervisors.
Prior Learning Assessment & Recognition (PLAR)
None
Hours
Lecture, Online, Seminar, Tutorial: 37.5
Clinical, Lab, Rehearsal, Shop, Kitchen, Simulation, Studio: 12.5
Total Hours: 50
Clinical, Lab, Rehearsal, Shop, Kitchen, Simulation, Studio: 12.5
Total Hours: 50
Instructional Strategies
Instructional strategies may include but are not limited to: lecture, classroom discussion, demonstrations, experiential learning, role plays, video's, group work, guest speakers, formative assessments, reflection and feedback, online learning using training modules and practice.
Grading System
Satisfactory/Unsatisfactory
Passing grade
S (50 %)
Evaluation Plan
|
Type |
Percentage |
Assessment activity |
|
Participation |
20 |
Checklist to evaluate active participation in learning |
|
Quizzes/Tests |
10 |
Verbal or written |
|
Other |
20 |
Observation and analysis of communication skills (including digital literacy) |
|
Other |
15 |
Observation and analysis of customer service skills |
|
Other |
15 |
Resume and Interview preparation |
|
Reflect |
10 |
Interpreting feedback and importance of attitude |
|
Lab Work |
10 |
observation and analysis of workplace communication demonstrated/participated in retail lab |
Course topics
- Effective Communication Building Relationships Interview Skills Customer Service Workplace Communication Digital Communication Public and Private Information Workplace Confidentiality Receiving Feedback Active Listening Positive and Professional Attitude
Notes:
- Course contents and descriptions, offerings and schedules are subject to change without notice.
- Students are required to follow all College policies including ones that govern their educational experience at VCC. Policies are available on the VCC website at:
https://www.vcc.ca/about/governance--policies/policies/. - To find out if there are existing transfer agreements for this course, visit the BC Transfer Guide at https://www.bctransferguide.ca.