vcc.ca
PHAR 1104: Communications for Pharmacy Technicians 1
Effective date
January 2027
Department
Pharmacy Technician
School
Health Sciences
Description
Students will be introduced to the interpersonal and communication skills essential for working effectively in a pharmacy setting. Students will explore strategies for effective collaboration, positive group dynamics, maintaining professionalism during interactions, ethical decision-making, and strong customer service skills.
Credits
1.5
Year of study
1st Year Post-secondary
Prerequisites
None
Corequisites
None
Course Learning Outcomes
Upon successful completion of this course, students will be able to:
- Demonstrate effective communication skills with patients, colleagues, and other healthcare professionals. (1)
- Establish collaborative working relationships. (2)
- Demonstrate professional behavior during interactions with patients, colleagues, and other healthcare professionals. (3)
- Apply ethical principles in decision-making. (4)
- Demonstrate accuracy when receiving verbal and written prescriptions. (5)
- Demonstrate intra-professional and inter-professional skills during collaboration. (6)
- CLOs align with the following NAPRA Competencies: (1) 1.1, 1.2, 1.4, 1.5, 3.1, 3.2, 3.3. (2) 3.3. (3) 5.2. (4) 5.2. (5) 1.6, 3.3, 3.4. (6) 3.3.
- CLOs align with the followingCPTEA Educational Outcomes: (1) 2.1, 2.2, 2.3, 3,1, 7.1, 7.2. (2) 5.1, 5.2, 8.1, 8.2. (3) 1.4, 2.1, 7.1. (4) 1.2, 1.3, 1.4. (5) 3.1. (6) 7.2, 8.1, 8.2, 8.3, 8.4.
Prior Learning Assessment & Recognition (PLAR)
None
Hours
Lecture, Online, Seminar, Tutorial: 30
Total Hours: 30
Total Hours: 30
Instructional Strategies
Lecture, independent study, group work, group discussion,case studies, role-plays, simulations
Grading System
Letter Grade (A-F)
Passing grade
B (72%)
Evaluation Plan
|
Type |
Percentage |
Assessment activity |
|
Assignments |
25 |
Ethics and Professionalism (Case Studies) |
|
Project |
25 |
Inter-professionalism (Written Report and Oral Presentation) |
|
Assignments |
30 |
Prescription Intake |
|
Reflect |
20 |
Reflective Journal (5 entries) |
Course topics
- 1. Communication skills
- 2. Collaborative working relationships
- 3. Professionalism
- 4. Ethics
- 5. Inter-Professionalism
- 6. Customer Service
Notes:
- Course contents and descriptions, offerings and schedules are subject to change without notice.
- Students are required to follow all College policies including ones that govern their educational experience at VCC. Policies are available on the VCC website at:
https://www.vcc.ca/about/governance--policies/policies/. - To find out if there are existing transfer agreements for this course, visit the BC Transfer Guide at https://www.bctransferguide.ca.