vcc.ca
ITOP 1108: Windows Desktop Support
Effective date
September 2024
Department
IT Operations
School
Continuing Studies
Description
In this course students will learn to configure and maintain desktops. Students will become familiar with the Windows registry, local group policies, and the Windows file system. In addition, students will learn to set up a basic network and secure the Windows environment.
Credits
2.0
Year of study
1st Year Post-secondary
Prerequisites
None
Corequisites
None
Course Learning Outcomes
Upon successful completion of this course, students will be able to:
- Configure and maintain desktops
- Set up a basic network
- Navigate a Windows registry
- Optimize a Windows environment
- Secure a Windows desktop
- Configure local group policies
Prior Learning Assessment & Recognition (PLAR)
Prior learning is assessed through a written and practical challenge exam or a portfolio (based on a rubric) that reflects their experiences in Windows Desktop support.
Hours
Lecture, Online, Seminar, Tutorial: 20
Clinical, Lab, Rehearsal, Shop, Kitchen, Simulation, Studio: 10
Total Hours: 30
Clinical, Lab, Rehearsal, Shop, Kitchen, Simulation, Studio: 10
Total Hours: 30
Instructional Strategies
Students will engage with the material in this course through scenarios and case studies that focus on typical IT service requests and client technical issues. Role-playing and group work will be used to simulate troubleshooting and other common client-IT interactions.
Grading System
Letter Grade (A-F)
Passing grade
C
Evaluation Plan
|
Type |
Percentage |
Assessment activity |
|
Midterm Exam |
20 |
Midterm covers material covered in the first half of the course |
|
Final Exam |
20 |
Final exam |
|
Project |
30 |
|
|
Assignments |
30 |
Multiple assignments |
Course topics
- Configuring desktops Implementing managed and unmanaged profiles Importing and exporting within the registry Power and disk management Performance monitoring and troubleshooting Management consoles NT File System (NTFS) permissions Exploring control panels Windows security and encryption Managing services Updating Windows Basic networking principles Windows file management
Notes:
- Course contents and descriptions, offerings and schedules are subject to change without notice.
- Students are required to follow all College policies including ones that govern their educational experience at VCC. Policies are available on the VCC website at:
https://www.vcc.ca/about/governance--policies/policies/. - To find out if there are existing transfer agreements for this course, visit the BC Transfer Guide at https://www.bctransferguide.ca.