vcc.ca
MLAB 1116: Human Relations Skills
Effective date
May 2022
Department
Medical Lab Assistant
School
Health Sciences
Description
This course introduces students to the basic concepts of effective communication within a health care setting. Topics include the communication process, barriers to effective communication and the development of effective interpersonal skills with both clients and colleagues.
Credits
1.0
Year of study
1st Year Post-secondary
Prerequisites
None
Corequisites
None
Course Learning Outcomes
Upon successful completion of this course, students will be able to:
- Describe the communication process.
- Identify barriers to effective communication.
- Use effective interpersonal skills in the medical laboratory.
Prior Learning Assessment & Recognition (PLAR)
None
Hours
Lecture, Online, Seminar, Tutorial: 30
Total Hours: 30
Total Hours: 30
Instructional Strategies
This course includes lectures, role rehearsals, workshops, assignments and group work.
Grading System
Letter Grade (A-F)
Passing grade
B-
Evaluation Plan
|
Type |
Percentage |
Assessment activity |
|
Assignments |
30 |
6 skills reflections - 5% each |
|
Assignments |
30 |
Case Study |
|
Exam |
35 |
|
|
Participation |
5 |
|
Course topics
- Communication Process
- Barriers to communication
- Wokring effectively as a team member
- Conflict management
- Repsect in the workplace
Notes:
- Course contents and descriptions, offerings and schedules are subject to change without notice.
- Students are required to follow all College policies including ones that govern their educational experience at VCC. Policies are available on the VCC website at:
https://www.vcc.ca/about/governance--policies/policies/. - To find out if there are existing transfer agreements for this course, visit the BC Transfer Guide at https://www.bctransferguide.ca.