vcc.ca
ITOP 1130: Endpoint Administration and Support
Effective date
January 2027
Department
IT Operations
School
Continuing Studies
Description
Students will learn how to provision, secure, and support Windows endpoints in modern workplace environments. In this course, students will configure identity and access controls, apply essential hardening practices, and troubleshoot endpoint issues using industry‑informed tools and methodologies. Students will also automate routine administrative tasks and deliver professional remote support, building a foundation that prepares you for advanced systems, cloud, and security courses later in the program.
Credits
2.0
Year of study
1st Year Post-secondary
Prerequisites
None
Corequisites
None
Course Learning Outcomes
Upon successful completion of this course, students will be able to:
- Provision Windows endpoints using local or cloud-based management tools.
- Implement access controls through identity management systems.
- Harden endpoints by applying modern security configurations.
- Monitor and remediate endpoint security alerts in security management platforms or extended detection and response (XDR) solutions.
- Automate routine administration tasks such as software deployments and system cleanup using scripts or built-in automation tools.
- Deliver remote support using remote assistance tools while maintaining consent documentation and detailed session records.
Prior Learning Assessment & Recognition (PLAR)
PLAR is assessed through one or more of the following methods: challenge exam, student portfolio/products, demonstration/simulation, interview, project-based asessment, or through another assessment method that is aligned with the course learning outcomes.
Hours
Lecture, Online, Seminar, Tutorial: 24
Clinical, Lab, Rehearsal, Shop, Kitchen, Simulation, Studio: 12
Total Hours: 36
Clinical, Lab, Rehearsal, Shop, Kitchen, Simulation, Studio: 12
Total Hours: 36
Instructional Strategies
Instructional strategies may include:
Knowledge checks
Lectures
Hands-on lab activities
Scenario-based activities
Demonstrations
Problem-based exercises
Discussion
Reflection
Knowledge checks
Lectures
Hands-on lab activities
Scenario-based activities
Demonstrations
Problem-based exercises
Discussion
Reflection
Grading System
Letter Grade (A-F)
Passing grade
C
Evaluation Plan
|
Type |
Percentage |
Assessment activity |
|
Project |
35-50 |
Project involving multiple components |
|
Assignments |
30-45 |
Multiple hands-on lab exercises and/or assignments |
|
Quizzes/Tests |
20 |
|
Course topics
- Windows Deployment & Provisioning Identity & Access Management Endpoint Security Hardening Software Management & Deployment Endpoint Automation & Administration Remote Support & Device Management
Notes:
- Course contents and descriptions, offerings and schedules are subject to change without notice.
- Students are required to follow all College policies including ones that govern their educational experience at VCC. Policies are available on the VCC website at:
https://www.vcc.ca/about/governance--policies/policies/. - To find out if there are existing transfer agreements for this course, visit the BC Transfer Guide at https://www.bctransferguide.ca.