vcc.ca
AUTO 1135: Service Advising & Repair Order Writing
Effective date
September 2026
Department
Auto Part & Serv Advs Coll Est
School
Trades, Technology and Design
Description
This course prepares students for automotive service advisor roles by conducting professional customer interviews, creating accurate repair orders, and preparing service estimates using flat-rate systems. Emphasis is placed on warranty compliance, legal documentation, and effective communication, ensuring customer satisfaction, shop efficiency, and strong collaboration with technicians and clients.
Credits
2.5
Year of study
1st Year Post-secondary
Prerequisites
None
Corequisites
None
Course Learning Outcomes
Upon successful completion of this course, students will be able to:
- Conduct effective intake interviews with customers to document concerns.
- Translate customer complaints into accurate and complete repair orders.
- Apply flat rate labor and parts pricing to create service estimates.
- Communicate service status updates and follow-up information clearly.
- Prepare documentation in compliance with legal and warranty standards.
Prior Learning Assessment & Recognition (PLAR)
PLAR is assessed through a challenge exam, interview, or worksite assessment.
Hours
Lecture, Online, Seminar, Tutorial: 25
Clinical, Lab, Rehearsal, Shop, Kitchen, Simulation, Studio: 25
Practicum, Self-Paced, Individual Learning: 5
Total Hours: 55
Clinical, Lab, Rehearsal, Shop, Kitchen, Simulation, Studio: 25
Practicum, Self-Paced, Individual Learning: 5
Total Hours: 55
Instructional Strategies
A combination of lecture, demonstration, simulations, problem solving, practical activities and reflective discussion will be used throughout this course.
Grading System
Percentages-STBC
Passing grade
70
Evaluation Plan
|
Type |
Percentage |
Assessment activity |
|
Participation |
10 |
|
|
Assignments |
30 |
|
|
Quizzes/Tests |
30 |
|
|
Final Exam |
30 |
|
Course topics
- Customer Intake Interview Techniques
- Repair Order Documentation Skills
- Flat Rate Pricing Systems
- Service Communication Update Methods
- Warranty Compliance Document Preparation
- Customer Intake Interview Techniques
Notes:
- Course contents and descriptions, offerings and schedules are subject to change without notice.
- Students are required to follow all College policies including ones that govern their educational experience at VCC. Policies are available on the VCC website at:
https://www.vcc.ca/about/governance--policies/policies/. - To find out if there are existing transfer agreements for this course, visit the BC Transfer Guide at https://www.bctransferguide.ca.