vcc.ca
AUTO 1155: Dealership & Warranty Operations
Effective date
September 2026
Department
Auto Part & Serv Advs Coll Est
School
Trades, Technology and Design
Description
This course explores dealership fixed operations management, focusing on warranty claim processes, documentation, and manufacturer policies including recalls and goodwill coverage. Students learn to collaborate effectively with technicians for accurate labor and parts tracking while implementing customer retention strategies for both warranty and post-warranty services in automotive dealership environments.
Credits
2.5
Year of study
1st Year Post-secondary
Prerequisites
None
Corequisites
None
Course Learning Outcomes
Upon successful completion of this course, students will be able to:
- Describe the structure of fixed operations in a dealership environment.
- Explain the warranty claim process and documentation requirements.
- Interpret manufacturer policies regarding recalls, goodwill, and coverage.
- Collaborate with technicians to ensure accurate labor and parts entries.
- Apply customer retention strategies within warranty and post-warranty service.
Prior Learning Assessment & Recognition (PLAR)
PLAR is assessed through a challenge exam, interview, or worksite assessment.
Hours
Lecture, Online, Seminar, Tutorial: 35
Clinical, Lab, Rehearsal, Shop, Kitchen, Simulation, Studio: 10
Practicum, Self-Paced, Individual Learning: 5
Total Hours: 50
Clinical, Lab, Rehearsal, Shop, Kitchen, Simulation, Studio: 10
Practicum, Self-Paced, Individual Learning: 5
Total Hours: 50
Instructional Strategies
A combination of lecture, demonstration, simulations, problem solving, practical activities and reflective discussion will be used throughout this course.
Grading System
Percentages-STBC
Passing grade
70
Evaluation Plan
|
Type |
Percentage |
Assessment activity |
|
Participation |
10 |
|
|
Assignments |
30 |
|
|
Quizzes/Tests |
30 |
|
|
Final Exam |
30 |
|
Course topics
- Dealership Fixed Operations Structure
- Warranty Claim Process Management
- Documentation and Compliance Requirements
- Manufacturer Recalls and Policies
- Technician Collaboration Best Practices
- Customer Retention Strategy Implementation
Notes:
- Course contents and descriptions, offerings and schedules are subject to change without notice.
- Students are required to follow all College policies including ones that govern their educational experience at VCC. Policies are available on the VCC website at:
https://www.vcc.ca/about/governance--policies/policies/. - To find out if there are existing transfer agreements for this course, visit the BC Transfer Guide at https://www.bctransferguide.ca.