vcc.ca
DENT 1190: Dental Office Management
Effective date
September 2025
Department
Dental Assisting
School
Health Sciences
Description
In this course, students are introduced to the fundamental principles of dental office management. Students will focus on the retention of dental records, client management, dental insurance, financial systems, and computer software used in the dental clinic.
Vancouver Community College gratefully acknowledges the invaluable contribution of Camosun College for sharing their curriculum for the new Certified Dental Assisting program.
Credits
1.0
Year of study
1st Year Post-secondary
Prerequisites
None
Corequisites
None
Course Learning Outcomes
Upon successful completion of this course, students will be able to:
- Demonstrate the preparation of dental records, treatment plans and estimates, and the processing of dental insurance claims within the dental practice.
- Describe confidentiality and legal standards in the management and maintenance of dental records, insurance, and financial information.
- Demonstrate appointment scheduling and recall systems in the dental office.
- Demonstrate the use of dental office management software at an introductory level.
- Utilize effective verbal, written, and electronic communication skills appropriate to the intended audience.
- Apply critical thinking to problems and decision-making in office management situations.
Prior Learning Assessment & Recognition (PLAR)
Standardized test and demonstration of computer skills relevant to course learning objective.
Hours
Lecture, Online, Seminar, Tutorial: 18
Total Hours: 18
Total Hours: 18
Instructional Strategies
Lecture, case study, group work, simulation, and guest speakers.
Grading System
Letter Grade (A-F)
Passing grade
C+
Evaluation Plan
|
Type |
Percentage |
Assessment activity |
|
Assignments |
35-50 |
Assignments |
|
Quizzes/Tests |
10-25 |
Quizzes/Tests |
|
Exam |
15-30 |
Exam |
|
Final Exam |
25-35 |
Final Exam |
Course topics
- Communication
- Business Operations
- Financial Management
Notes:
- Course contents and descriptions, offerings and schedules are subject to change without notice.
- Students are required to follow all College policies including ones that govern their educational experience at VCC. Policies are available on the VCC website at:
https://www.vcc.ca/about/governance--policies/policies/. - To find out if there are existing transfer agreements for this course, visit the BC Transfer Guide at https://www.bctransferguide.ca.