vcc.ca
ACRD 1230: Communication Skills 2
Effective date
May 2019
Department
Auto Collision Refinishing Dip
School
Trades, Technology and Design
Description
This course builds on the communication skills and strategies which were developed in ACRD 1130 Communication Skills 1. Student continue to develop vocabulary and pronunciation specific to the automotive collision industry and practice professional etiquette and teamwork. Students are assigned a series of lessons according to provincial and national essential skills profiles for collision and paint technicians. Additionally, students are also provided time to develop their estimating skills and may be provided field trip opportunities.
This course is part of the full-time Automotive Collision and Refinishing Diploma program.
Credits
3.5
Year of study
1st Year Post-secondary
Prerequisites
ACRD 1130.
Corequisites
None
Course Learning Outcomes
Upon successful completion of this course, students will be able to:
- Develop essential skills required for collision repair and paint technicians according to Skills Competence Canada and SkilledTradesBC Essential Skills profiles.
- Use estimating software to create repair estimates and supplements
- Use professional vocabulary specific to collision repair
- Practice professional etiquette
- Participate and communicate as a team member
Prior Learning Assessment & Recognition (PLAR)
None
Hours
Lecture, Online, Seminar, Tutorial: 65
Clinical, Lab, Rehearsal, Shop, Kitchen, Simulation, Studio: 10
Total Hours: 75
Clinical, Lab, Rehearsal, Shop, Kitchen, Simulation, Studio: 10
Total Hours: 75
Instructional Strategies
Instructional strategies include lectures, class discussion, individual assignments, role-rehearsals, research, coaching, and cooperative learning groups.
Grading System
Percentages-STBC
Passing grade
70%
Evaluation Plan
|
Type |
Percentage |
Assessment activity |
|
Quizzes/Tests |
25 |
Quizzes and Assignments (formative - theory) |
|
Exam |
20 |
Theory exam (summative - theory) |
|
Assignments |
30 |
Practical assignments (resume/cover letter, journal, essential skills tasks, etc.) |
|
Participation |
25 |
Active participation and teamwork |
Course topics
- Essential Skills Profile for Collision Repair Technicians
- Essential Skills Profile for Paint Technicians
- Estimate Writing
- Customer Relations
- Common Canadian workplace values, beliefs and attitudes
Notes:
- Course contents and descriptions, offerings and schedules are subject to change without notice.
- Students are required to follow all College policies including ones that govern their educational experience at VCC. Policies are available on the VCC website at:
https://www.vcc.ca/about/governance--policies/policies/. - To find out if there are existing transfer agreements for this course, visit the BC Transfer Guide at https://www.bctransferguide.ca.