vcc.ca
PHAR 2120: Communications for Pharmacy Technicians 2
Effective date
January 2027
Department
Pharmacy Technician
School
Health Sciences
Description
This course builds on foundational communication skills and focuses on the application of interpersonal and professional communication required to work effectively in a pharmacy setting. Students will develop conflict resolution and problem-solving techniques in managing challenging interactions with patients, colleagues, and healthcare professionals. Issues pertaining to harassment, discrimination, and inter-cultural communication will be discussed. Students will apply communication skills through conducting medication history interviews and medication reconciliations. Students will further prepare for pharmacy practice by creating professional development plans.
Credits
1.5
Year of study
2nd Year Post-secondary
Prerequisites
PHAR 1104.
Corequisites
None
Course Learning Outcomes
Upon successful completion of this course, students will be able to:
- Demonstrate effective communications skills. (1)
- Apply intercultural communication to support a diverse patient population. (2)
- Demonstrate effective conflict prevention and resolution strategies. (3)
- Solve problems effectively. (4)
- Perform medication history interviews and reconciliations. (5)
- Describe professional development requirements. (6)
- Construct a professional development plan. (7)
- CLOs align with the following NAPRA Competencies: (1) 1.1, 1.2, 1.3, 1.4. (2) 5.4. (3) 3.3. (4) 3.3. (5) 1.1, 1.2. (6) 2.1. (7) 2.1.
- CLOs align with the following CPTEA Educational Outcomes: (1) 7.1, 7.2, 7.3. (2) 2.1, 7.1. (3) 1.2, 1.3, 1.4, 7.1, 8.1. (4) 1.2, 1.3, 1.4, 7.1, 8.1. (5) 2.1, 2.2, 2.3, 7.1. (6) 1.4. (7) 1.4.
Prior Learning Assessment & Recognition (PLAR)
None
Hours
Lecture, Online, Seminar, Tutorial: 30
Total Hours: 30
Total Hours: 30
Instructional Strategies
Lecture, independent study, group discussion, group work, role-play, case studies, journal
Grading System
Letter Grade (A-F)
Passing grade
B (72%)
Evaluation Plan
|
Type |
Percentage |
Assessment activity |
|
Assignments |
15 |
Assertiveness and Conflict Resolution Assignment |
|
Assignments |
10 |
Problem Solving Assignment |
|
Assignments |
10 |
Communication Assignment |
|
Assignments |
20 |
Medication History and Reconciliation |
|
Assignments |
25 |
Professional Development Plan |
|
Assignments |
20 |
Reflective Journals |
Course topics
- 1. Assertiveness
- 2. Conflict Prevention and Resolution
- 3. Problem Solving
- 4. Medication History and Reconciliation
- 5. Intercultural Communication
- 6. Professional Development
Notes:
- Course contents and descriptions, offerings and schedules are subject to change without notice.
- Students are required to follow all College policies including ones that govern their educational experience at VCC. Policies are available on the VCC website at:
https://www.vcc.ca/about/governance--policies/policies/. - To find out if there are existing transfer agreements for this course, visit the BC Transfer Guide at https://www.bctransferguide.ca.