vcc.ca
ITPM 2210: ITIL Essentials for Project Managers
Effective date
January 2026
Department
IT Project Management
School
Hospitality, Food Studies and Applied Business
Description
In this course, students will learn the fundamentals of ITIL (Information Technology Infrastructure Library) and IT service management. The course covers IT service strategy development, service design evaluation, and operational transition management. Students will work with ITIL-compatible tools, develop comprehensive service management plans, and learn to enhance existing ITIL implementations using real-world case studies to gain understanding of how to integrate ITIL principles into their project management practices.
Credits
3.0
Year of study
2nd Year Post-secondary
Prerequisites
ITPM 1100.
Corequisites
None
Course Learning Outcomes
Upon successful completion of this course, students will be able to:
- Develop an IT service strategy that incorporates governance, policies, and demand management
- Evaluate the effectiveness of IT service design in meeting business requirements, including aspects like service catalog and service level management
- Assess the transition of IT services from design to operations, focusing on change, release, and configuration management
- Implement ITIL-compatible tools and technologies that align with the organization's IT service management needs
- Develop a comprehensive ITIL-based service management plan that addresses all key components of ITIL
- Modify and improve an existing ITIL implementation based on real-world case studies and best practices
Prior Learning Assessment & Recognition (PLAR)
None
Hours
Lecture, Online, Seminar, Tutorial: 45
Total Hours: 45
Total Hours: 45
Instructional Strategies
This course will be presented using a variety of instructional strategies, resources and activities including lectures, active learning strategies, online activities, group activities, and projects.
Grading System
Letter Grade (A-F)
Passing grade
D
Evaluation Plan
|
Type |
Percentage |
Assessment activity |
|
Assignments |
60 |
Six assignments at 10% each |
|
Quizzes/Tests |
10 |
|
|
Midterm Exam |
15 |
|
|
Final Exam |
15 |
|
Course topics
- ITIL Concept of Value Service Offerings Service Management ITIL® Service Value System Service Mgmt. Guiding Principles ITIL® Practices Incident & Problem Management
Notes:
- Course contents and descriptions, offerings and schedules are subject to change without notice.
- Students are required to follow all College policies including ones that govern their educational experience at VCC. Policies are available on the VCC website at:
https://www.vcc.ca/about/governance--policies/policies/. - To find out if there are existing transfer agreements for this course, visit the BC Transfer Guide at https://www.bctransferguide.ca.