vcc.ca
CYBR 2303: Information Technology Infrastructure Library
Effective date
September 2024
Department
Cybersecurity PDD
School
Continuing Studies
Description
In this course students will gain a thorough understanding of the Information Technology Infrastructure Library (ITIL) framework and its application in IT service management. The course will cover key components of ITIL, including service strategy, service design, service transition, service operation, and continual service improvement. Students will also explore ITIL roles and responsibilities, tools and technologies, and best practices, using real-world case studies to illustrate successful ITIL implementations. Throughout the course, students will apply their knowledge to real-world business scenarios, culminating in a final assignment in which they develop and present a complete ITIL-based service management plan.
Credits
3.0
Year of study
2nd Year Post-secondary
Prerequisites
CYBR 1201, CYBR 1204.
Corequisites
None
Course Learning Outcomes
Upon successful completion of this course, students will be able to:
- Demonstrate the ability to develop an IT service strategy that incorporates governance, policies, and demand management
- Evaluate the effectiveness of IT service design in meeting business requirements, including aspects like service catalog and service level management
- Assess the transition of IT services from design to operations, focusing on change, release, and configuration management
- Implement ITIL-compatible tools and technologies that align with the organization's IT service management needs
- Develop a comprehensive ITIL-based service management plan that addresses all key components of ITIL
- Modify and improve an existing ITIL implementation based on real-world case studies and best practices
Prior Learning Assessment & Recognition (PLAR)
None
Hours
Lecture, Online, Seminar, Tutorial: 30
Clinical, Lab, Rehearsal, Shop, Kitchen, Simulation, Studio: 25
Total Hours: 55
Clinical, Lab, Rehearsal, Shop, Kitchen, Simulation, Studio: 25
Total Hours: 55
Instructional Strategies
Instructional strategies include lectures, simulated scenarios, group discussions, and problem-based learning.
Grading System
Letter Grade (A-F)
Passing grade
C
Evaluation Plan
|
Type |
Percentage |
Assessment activity |
|
Quizzes/Tests |
20-25 |
Multiple quizzes |
|
Assignments |
10 |
Assignment(s) involving practical exercises |
|
Participation |
10 |
Discussions |
|
Midterm Exam |
20-25 |
Midterm exam |
|
Assignments |
20-30 |
Service management plan |
|
Assignments |
10 |
Presentation |
Course topics
- Introduction to ITIL
- ITIL Service Strategy
- ITIL Service Design
- ITIL Service Transition
- ITIL Service Operation
- ITIL Continual Service Improvement
- ITIL Roles and Responsibilities
- ITIL Tools and Technologies
- ITIL Best Practices and Case Studies
Notes:
- Course contents and descriptions, offerings and schedules are subject to change without notice.
- Students are required to follow all College policies including ones that govern their educational experience at VCC. Policies are available on the VCC website at:
https://www.vcc.ca/about/governance--policies/policies/. - To find out if there are existing transfer agreements for this course, visit the BC Transfer Guide at https://www.bctransferguide.ca.