vcc.ca
PGMT 3125: Project Stakeholder Management and Business Communication
Effective date
January 2026
Department
IT Project Management
School
Hospitality, Food Studies and Applied Business
Description
This course provides the student with the knowledge, tools, and techniques to identify, categorize and prioritize project stakeholders and develop a stakeholder management plan and a communications management plan. Students will create a stakeholder register as a basis to classify stakeholders' communications needs.
Students will learn how to manage stakeholders' expectations during the project utilizing a proper communication style. Students will also learn best practices on working with diverse groups and organizations and on managing their engagement in the project. This course also introduce students to the theories and practices of contemporary workplace communication, including intercultural communication.
Credits
3.0
Year of study
3rd Year Post-secondary
Prerequisites
None
Corequisites
None
Course Learning Outcomes
Upon successful completion of this course, students will be able to:
- Identify, categorize, and prioritize project stakeholders, and create a Stakeholder Register
- Develop a Stakeholder Management Plan and manage stakeholder expectations and engagement
- Explain how project teams are created and managed during the project (e.g. creating a shared vision, building trust among team members, improving team productivity, managing conflicts and creating synergy).
- Explain the key concepts for Project Communications Management
- Identify and explain the trends and emerging practices in Project Communications Management
- Identify various communication models that are available to manage a project and use appropriate communication technology to enhance information flow utilizing communication channels
- Establish appropriate communications methods between various stakeholders within the project
- Develop and document a comprehensive Communications Plan.
- Explain the principles of workplace communication, including intercultural communication dynamics
- Explain the principles of workplace correspondence, including a sophisticated approach to audience and subject, and use these principles to construct basic workplace documents
Prior Learning Assessment & Recognition (PLAR)
None
Hours
Lecture, Online, Seminar, Tutorial: 45
Total Hours: 45
Total Hours: 45
Instructional Strategies
Lecture, Teamwork, case studies, discussions, presentations, guest speakers, online activities
Grading System
Letter Grade (A-F)
Passing grade
D
Evaluation Plan
|
Type |
Percentage |
Assessment activity |
|
Project |
20 |
Stakeholder and communications management project |
|
Final Exam |
30 |
|
|
Assignments |
20 |
Class, individual, and team assignments related to business communication |
|
Quizzes/Tests |
20 |
Weekly planned and/or ad-hoc quizzes |
|
Participation |
10 |
Active participation in class and team discussions |
Course topics
- Project stakeholder identification
- Project stakeholder engagement plan
- Stakeholder engagement principles, tools, and techniques
- Communication Management Plan
- Creating content for or about Indigenous peoples
- Communication models and technologies
- Managing and monitoring stakeholders and communications
- Trust behaviors, Conflict management, and personality types
- Theory and Process of Workplace Communication
- Varieties of Workplace Correspondence
- Research Strategies for Workplace Writing
- Reports and Proposals
- Oral Reports and Electronic Presentations
Learning resources
Project Management: The Managerial Process, 8th edition, by Erik Larson and Clifford Gray
Notes:
- Course contents and descriptions, offerings and schedules are subject to change without notice.
- Students are required to follow all College policies including ones that govern their educational experience at VCC. Policies are available on the VCC website at:
https://www.vcc.ca/about/governance--policies/policies/. - To find out if there are existing transfer agreements for this course, visit the BC Transfer Guide at https://www.bctransferguide.ca.