vcc.ca
CSTP 1101: Communication and Workplace Behaviour
Effective date
September 2022
Department
Computer Systems Tech Diploma
School
Trades, Technology and Design
Description
Learners study human behaviour in organizations and develop the skills needed to deal with people at work. Topics include: individual behaviour, values, interpersonal relationships and communications, groups and team dynamics, organizational culture, leadership, and change.
Students will examine the communication skills required in the workplace, including effective interpersonal communication techniques and conflict resolution. Students learn about practical techniques in business communication, such as memos, letters, emails, reports, and formal presentations.
Students learn how to communicate with their supervisors, colleagues and clients in various forms. As part of the training, students get familiar with common communication mediums such as Word, Excel, and Google Docs and Charts.
Credits
3.0
Year of study
1st Year Post-secondary
Prerequisites
None
Corequisites
None
Course Learning Outcomes
Upon successful completion of this course, students will be able to:
- Explain the fundamentals of workplace communication
- Explain how our perceptions, personalities, values, and emotions shape our behaviour
- Explain effective team-building and conflict resolution skills
- Explain the benefits of and the challenges faced with group decision making
- Evaluate information for accuracy, relevance, and develop critical thinking skills to prepare strong arguments
- Write a variety of documents such as reports, proposals, and instructions
- Apply workplace writing skills to specific sample work related cases
- Use Office applications such as Microsoft Word, Microsoft Excel, PowerPoint and Google docs and charts at a basic level
- Collaborate effectively using Microsoft Teams
Prior Learning Assessment & Recognition (PLAR)
None
Hours
Lecture, Online, Seminar, Tutorial: 35
Clinical, Lab, Rehearsal, Shop, Kitchen, Simulation, Studio: 25
Practicum, Self-Paced, Individual Learning: 0
Total Hours: 60
Clinical, Lab, Rehearsal, Shop, Kitchen, Simulation, Studio: 25
Practicum, Self-Paced, Individual Learning: 0
Total Hours: 60
Instructional Strategies
Instructional strategies include classroom lectures, demonstrations, group discussions, computer lab and hands-on practical work.
Grading System
Letter Grade (A-F)
Passing grade
C
Evaluation Plan
|
Type |
Percentage |
Assessment activity |
|
Assignments |
40 |
4 assignments |
|
Quizzes/Tests |
10 |
|
|
Midterm Exam |
15 |
|
|
Final Exam |
20 |
|
|
Project |
15 |
Group presentation |
Course topics
- Organizational behaviour
- Perceptions, personalities and emotions
- Values and behaviour
- Effective team building skills
- Conflict management
- Organizational politics
- Interpersonal and oral communication strategies
- The fundamentals of workplace communication skills and culture
- Microsoft Docs, Spreadsheet
- Google docs, charts, sheet
- Powerpoint, Outlook, how to write proper business email
- MS Team collaboration
- Business Presentation, Report, Business Plan
Notes:
- Course contents and descriptions, offerings and schedules are subject to change without notice.
- Students are required to follow all College policies including ones that govern their educational experience at VCC. Policies are available on the VCC website at:
https://www.vcc.ca/about/governance--policies/policies/. - To find out if there are existing transfer agreements for this course, visit the BC Transfer Guide at https://www.bctransferguide.ca.