vcc.ca
CSTP 2102: Enterprise Systems Support
Effective date
September 2019
Department
Computer Systems Tech Diploma
School
Trades, Technology and Design
Description
In this course students will gain valuable expertise in assessing, documenting and responding to an assortment of help desk situations. Learners will acquire knowledge regarding computer deployment in an enterprise environment. Additionally, learners will also deploy anti-virus software, monitor software license compliance, and perform network resource inventory in an enterprise environment.
Credits
3.0
Year of study
2nd Year Post-secondary
Prerequisites
CSTP 1104 Computer Systems Administration
Corequisites
None
Course Learning Outcomes
Upon successful completion of this course, students will be able to:
- Demonstrate Appropriate Responses to Help Desk Situations
- Describe Systems Management Software
- Use Software to Discover and Organize Network Resources
- Manage Inventory in A Large Organization
- Create Queries and Reports in Systems Management Software
- Demonstrate Software Deployment
- Use Endpoint Protection to Protect Client Computers
- Manage Software License Compliancy
- Use Enterprise Level Hardware
Prior Learning Assessment & Recognition (PLAR)
None
Hours
Lecture, Online, Seminar, Tutorial: 20
Clinical, Lab, Rehearsal, Shop, Kitchen, Simulation, Studio: 40
Total Hours: 60
Clinical, Lab, Rehearsal, Shop, Kitchen, Simulation, Studio: 40
Total Hours: 60
Instructional Strategies
Instructional strategies include classroom lectures, demonstrations, group discussions, computer lab and
hands-on practical work.
hands-on practical work.
Grading System
Letter Grade (A-F)
Passing grade
C
Evaluation Plan
|
Type |
Percentage |
Assessment activity |
|
Assignments |
40 |
4 assignments at 10% each |
|
Midterm Exam |
30 |
|
|
Final Exam |
30 |
|
Course topics
- Appropriate Responses to Help Desk Situations
- Systems Management Software
- Software to Discover and Organize Network Resources
- Inventory in A Large Organization
- Queries and Reports in Systems Management Software
- Software Deployment
- Endpoint Protection to Protect Client Computers
- Software License Compliancy
- Enterprise Level Hardware
Notes:
- Course contents and descriptions, offerings and schedules are subject to change without notice.
- Students are required to follow all College policies including ones that govern their educational experience at VCC. Policies are available on the VCC website at:
https://www.vcc.ca/about/governance--policies/policies/. - To find out if there are existing transfer agreements for this course, visit the BC Transfer Guide at https://www.bctransferguide.ca.