vcc.ca
CULI 2503: Restaurant Customer Service
Effective date
January 2023
Department
Culinary Arts (Blended)
School
Hospitality, Food Studies and Applied Business
Description
In this course students are introduced to the operation of a restaurant dining room and bar service outlet, including ordering, clearing plates, processing cash payments, and promoting the restaurant. Students develop time management, communication, teamwork, and customer service skills by serving food produced by other courses in the Culinary Arts Program to the general public.
Credits
2.0
Year of study
1st Year Post-secondary
Prerequisites
None
Corequisites
CULI 2501, CULI 2502.
Course Learning Outcomes
Upon successful completion of this course, students will be able to:
- Apply effective time management, communication, and teamwork skills needed to work in a dining room-restaurant front of house
- Describe and apply the fundamental principles, skills and techniques for wine, bar, and front of house restaurant service
- Assess cocktails, beverages and service for consistency and quality standards
- Apply industry standards and procedures essential for food and kitchen safety in the dining room
Prior Learning Assessment & Recognition (PLAR)
None
Hours
Lecture, Online, Seminar, Tutorial: 8
Clinical, Lab, Rehearsal, Shop, Kitchen, Simulation, Studio: 42
Total Hours: 50
Clinical, Lab, Rehearsal, Shop, Kitchen, Simulation, Studio: 42
Total Hours: 50
Instructional Strategies
lectures, demonstration, hands-on practice, group work, projects and independent study
Grading System
Percentages-ITA
Passing grade
70%
Evaluation Plan
|
Type |
Percentage |
Assessment activity |
|
Assignments |
30 |
|
|
Portfolio |
35 |
|
|
Exam |
35 |
Multiple Choice Exam-Final |
Course topics
- 1. Orientation to Course Information, Review House Guidelines 2. Professional Practice and Skills 3. Health And Safety Principles for Purchasing & Receiving 4. Commercial Kitchen Equipment for the Store Room 5. Introduction to Food Store Room Procedures 6. Introduction to Inventory Management
Notes:
- Course contents and descriptions, offerings and schedules are subject to change without notice.
- Students are required to follow all College policies including ones that govern their educational experience at VCC. Policies are available on the VCC website at:
https://www.vcc.ca/about/governance--policies/policies/. - To find out if there are existing transfer agreements for this course, visit the BC Transfer Guide at https://www.bctransferguide.ca.