vcc.ca
DHHR 0634: Workplace Conflict Resolution
Effective date
September 2024
Department
Deaf & Hard of Hearing
School
Arts and Sciences
Description
Students will use employment experience to examine scenarios of conflict and resolution approaches.
Credits
3.0
Year of study
Post-secondary Preparatory
Prerequisites
DHHR 0631 or department permission.
Corequisites
None
Course Learning Outcomes
Upon successful completion of this course, students will be able to:
- Examine the possible reasons for conflict and discuss the difference between conflict and perspectives
- Define the five possible approaches to conflict and resolution processes (avoiding, accommodating, compromising, competing, collaborating) and apply to various workplace scenarios
- Balance personal accommodations while understanding the needs and responsibilities of the company
- Develop a personal conflict resolution plan enabling them to address workplace conflicts with professionalism and confidence
- Create a community service resiliency resource package for ongoing conflict resolution guidance and support
Prior Learning Assessment & Recognition (PLAR)
PLAR will be assessed by the Department according to standardized practice and using one or more of the following components: exams, professional portfolios, interviews, performance assessments, or other evaluations.
Hours
Lecture, Online, Seminar, Tutorial: 35
Clinical, Lab, Rehearsal, Shop, Kitchen, Simulation, Studio: 15
Total Hours: 50
Clinical, Lab, Rehearsal, Shop, Kitchen, Simulation, Studio: 15
Total Hours: 50
Instructional Strategies
Lectures, guest speakers, online activities, group work
Grading System
Satisfactory/Unsatisfactory
Passing grade
S
Evaluation Plan
|
Type |
Percentage |
Assessment activity |
|
Assignments |
35 |
Written and signed weekly assignments |
|
Lab Work |
15 |
Computer-based case studies, rehearsals, resiliency plan development |
|
Assignments |
25 |
Paired group work/rehearsals/self-assessments |
|
Portfolio |
25 |
Resiliency portfolio resource |
Course topics
- Conflict Resolution Terminology Perspectives on Workplace Operations Methods of Resolution Action Plan and Guide for Resiliency
Notes:
- Course contents and descriptions, offerings and schedules are subject to change without notice.
- Students are required to follow all College policies including ones that govern their educational experience at VCC. Policies are available on the VCC website at:
https://www.vcc.ca/about/governance--policies/policies/. - To find out if there are existing transfer agreements for this course, visit the BC Transfer Guide at https://www.bctransferguide.ca.