vcc.ca
DREC 1112: Dental Practice Communication and Professionalism
Effective date
January 2023
Department
Dental Reception Coordinator
School
Health Sciences
Description
This course discusses professionalism and its importance within the role of the dental receptionist. The learner is introduced to communication and professional skills and behaviour in the dental health care setting. Additionally, health histories, records management and radiographic records are explored. The concepts of race, ethnicity, culture and diversity are considered within the context of professional communication and practice. Cultural safety and humility in relation to the Indigenous Peoples of Canada are examined with a focus on diverse communities, cultures, languages, and practices. The history and impact of colonialism on the Indigenous Peoples of Canada are introduced in this course.
Credits
3.0
Year of study
1st Year Post-secondary
Prerequisites
None
Corequisites
None
Course Learning Outcomes
Upon successful completion of this course, students will be able to:
- Describe the significance of health history information prior to providing dental care.
- Explain key concepts for effective patient records management.
- Manage radiographic images.
- Demonstrate professionalism and communication skills as a dental receptionist in the dental healthcare setting.
- Employ problem-solving skills and professional communication for conflict resolution.
- Discuss concepts of equity, diversity, and inclusion.
- Discuss the principles of cultural safety and humility.
- Describe the impacts of colonialism on the health and well being of the Indigenous Peoples of Canada.
Prior Learning Assessment & Recognition (PLAR)
None
Hours
Lecture, Online, Seminar, Tutorial: 45
Total Hours: 45
Total Hours: 45
Instructional Strategies
Instructional strategies within this course may include lectures, seminars, case studies, self-reflection, and online activities.
Grading System
Letter Grade (A-F)
Passing grade
C+
Evaluation Plan
|
Type |
Percentage |
Assessment activity |
|
Assignments |
25-40 |
Assignments |
|
Quizzes/Tests |
5-20 |
Quizzes/Tests |
|
Midterm Exam |
15-30 |
Midterm exam |
|
Final Exam |
15-30 |
Final exam |
Course topics
- Health Histories and Health Status Review
- Records Management
- Radiographic Records
- Professionalism, Communication and Behaviour
- Conflict Resolution
- Culture, Ethnicity, Race and Diversity
- Cultural Safety and Humility
- Impacts of Colonialism on the health and well being of Indigenous Peoples of Canada
Learning resources
Course resource information will be supplied by the department/instructor.
Notes:
- Course contents and descriptions, offerings and schedules are subject to change without notice.
- Students are required to follow all College policies including ones that govern their educational experience at VCC. Policies are available on the VCC website at:
https://www.vcc.ca/about/governance--policies/policies/. - To find out if there are existing transfer agreements for this course, visit the BC Transfer Guide at https://www.bctransferguide.ca.