ELRT 1204: Software for Repair Technicians
Effective date
January 2020
Department
Electronics Repair Technology
School
Trades, Technology and Design
Description
This course provides students with an introduction to software applications commonly used in the electronics repair industry. Topics will include Customer Relationship Management (CRM), spreadsheets, email and technical repair applications.
Year of study
1st Year Post-secondary
Course Learning Outcomes
Upon successful completion of this course, students will be able to:
- Use email applications
- Use spreadsheet applications
- Use technical repair applications
- Explain how to build relationships with customers and maintain their loyalty
- Develop effective customer communications strategies and tactics
- Create a campaign to generate new customers and prospects
- Assess, plan, manage and know how to prioritize customer service
- Operate a simple customer database effectively
- Integrate CRM with the myriad of marketing tools and techniques
- Explain how to build relationships with customers and maintain their loyalty;
Prior Learning Assessment & Recognition (PLAR)
None
Hours
Lecture, Online, Seminar, Tutorial: 60
Total Hours: 60
Instructional Strategies
Daily instructional time is divided equally between classroom activity and practical workshop experience
Classroom activity consists of lectures, demonstrations, audio-visual presentations and exercises that provide a practical working knowledge of concepts discussed. Extensive workshop experience is provided to reinforce theoretical concepts, develop hand skills and achieve familiarity with a variety of electronic equipment and apparatus.
Grading System
Letter Grade (A-F)
Evaluation Plan
Type
|
Percentage
|
Assessment activity
|
Assignments
|
40
|
4 assignments
|
Quizzes/Tests
|
30
|
3 quizzes
|
Project
|
30
|
Final Project
|
Course topics
- Basic email applications
- Basic calendar applications
- Basic spreadsheet applications
- Overview of CRMs
- CRM functions and usage
- CRMs and marketing
Notes:
- Course contents and descriptions, offerings and schedules are subject to change without notice.
- Students are required to follow all College policies including ones that govern their educational experience at VCC. Policies are available on the VCC website at:
https://www.vcc.ca/about/governance--policies/policies/.
- To find out if there are existing transfer agreements for this course, visit the BC Transfer Guide at https://www.bctransferguide.ca.