vcc.ca
GNED 3210: Multiculturalism in Business
Effective date
September 2017
Department
Hospitality Management App Deg
School
Hospitality, Food Studies and Applied Business
Description
This course prepares students in the development of foundational concepts of financial management in the hospitality industry. This enables them to understand how corporations make important investment and financing decisions and how they establish working capital policies. This course is taught using the standards of the Hospitality Financial and Technology Professionals (HFTP).
This course is part of the full-time Bachelor of Hospitality Management program.
Credits
3.0
Year of study
3rd Year Post-secondary
Prerequisites
None
Corequisites
None
Course Learning Outcomes
Upon successful completion of this course, students will be able to:
- Identify and explain the major components of culture.
- Explain the Worldview concept and how it affects the way in which people provide services.
- Identify and describe the different layers of culture and how they relate to cultural and moral relativism.
- Explain how a cultural identity is constructed and how it affects individual beliefs, values and behaviour.
- Explain the characteristics of high and low context cultures and identify particular examples of them.
- Explain the characteristics of Monochronic and Polychronic time.
- Identify, explain and use the Hofstede's Dimensions to identify cultural differences and commonalties.
- Describe how language relates to culture.
- Explain the meaning of Ethnocentrism, Prejudice, and Racism as they relate to cross-cultural interactions.
- Explain the most common causes of cross-cultural conflict and how they can be avoided or managed.
- Describe and use cross-cultural negotiation and persuasion techniques.
- Identify the symptoms of Culture Shock and describe ways to potentially overcome it.
- Explain the main aspects related to cultural adaptation.
- Describe ways in which hospitality services can be improved by individually and collectively develop cross-cultural awareness and sensitivity.
- Lead and participate in formal and informal effective meetings.
Prior Learning Assessment & Recognition (PLAR)
To learn more about the PLAR pathways for this course review the Bachelor of Hospitality Management Program Content Guide.
Hours
Lecture, Online, Seminar, Tutorial: 45
Total Hours: 45
Total Hours: 45
Instructional Strategies
Case studies, peer instruction, in-class discussions, group work, role playing, individual reflection, mini lectures, video production.
Grading System
Letter Grade (A-F)
Passing grade
D
Evaluation Plan
|
Type |
Percentage |
Assessment activity |
|
Participation |
10 |
In class participation |
|
Midterm Exam |
20 |
|
|
Assignments |
20 |
Awareness of own culture (Individual essay) |
|
Assignments |
25 |
Sensitivity to cultural mind-set (Case Study) |
|
Project |
25 |
Multicultural environment (Video Production) |
Course topics
- Culture and Worldview
- Cultural and Moral Relativity
- Layers of Culture
- Cultural Identity
- High and Low Context Cultures
- Monochronic and Polychronic Time
- Hofstede's Cultural Dimensions
- Language, Verbal and Non Verbal Cross-Cultural Communication
- Ethnocentrism, Prejudice, Racism
- Cross-Cultural Conflict
- Cross-Cultural Negotiation and Persuasion
- Culture Shock and Culture Adaptation
Notes:
- Course contents and descriptions, offerings and schedules are subject to change without notice.
- Students are required to follow all College policies including ones that govern their educational experience at VCC. Policies are available on the VCC website at:
https://www.vcc.ca/about/governance--policies/policies/. - To find out if there are existing transfer agreements for this course, visit the BC Transfer Guide at https://www.bctransferguide.ca.