HLUC 1035: Communication in Healthcare
Department
Health Unit Coordinator
Description
This course prepares students to communicate professionally by examining cultural sensitivity and diversity within healthcare practice. Concepts in de-escalation and conflict resolution techniques will also be explored. Students will improve their professional communication, technical and computer literacy skills with practice and reflection while learning common terms and abbreviations to work in health settings.
Year of study
1st Year Post-secondary
Course Learning Outcomes
Upon successful completion of this course, students will be able to:
- Identify key elements of effective communication in the role of the Health Unit Coordinator (HUC).
- Identify professional behaviors required to work in the health care setting.
- Operate communication devices effectively in the health care environment.
- Describe principles of cultural safety and humility as applied to the organizational culture.
- Explain the basic structure of the Canadian and British Columbia (BC) healthcare systems.
- Describe key competencies of interprofessional collaboration and communication in healthcare.
- Demonstrate accurate written, verbal and electronic communication skills.
Prior Learning Assessment & Recognition (PLAR)
None
Hours
Lecture, Online, Seminar, Tutorial: 40
Clinical, Lab, Rehearsal, Shop, Kitchen, Simulation, Studio: 15
Total Hours: 55
Instructional Strategies
Group work, role play, lecture, simulation and self reflection.
Grading System
Letter Grade (A-F)
Evaluation Plan
Type
|
Percentage
|
Assessment activity
|
Assignments
|
30
|
Satisfactory self reflective activity on professional communication behaviors, as per rubric.
|
Quizzes/Tests
|
35
|
Online or written short answer assessments related to the learning outcomes.
|
Exam
|
35
|
Online or written cumulative exam.
|
Course topics
- Professional communications as a health care team member
Professional concepts and behaviors as a health care team member
Communication Equipment overview
Health care team roles and responsibilities
Departments and services roles and responsibilities
Introduction to the healthcare system
Learning resources
Resources are items which the student is responsible for purchasing as identified by the department/instructor.
Notes:
- Course contents and descriptions, offerings and schedules are subject to change without notice.
- Students are required to follow all College policies including ones that govern their educational experience at VCC. Policies are available on the VCC website at:
https://www.vcc.ca/about/governance--policies/policies/.
- To find out if there are existing transfer agreements for this course, visit the BC Transfer Guide at https://www.bctransferguide.ca.