vcc.ca
HOSP 1370: Accommodation and Lodging Management
Effective date
September 2023
Department
Hospitality Management
School
Hospitality, Food Studies and Applied Business
Description
This course introduces students to the hotel/lodging industry by providing a foundational knowledge of how the industry is structured. Students will examine the various types of hotels and how they each are designed to uniquely meet the needs of guests. An in-depth look at how hotels are structured and organized focusing on the rooms division will also be explored. Students will then analyze the guest cycle of how guests move through the hotel and interact with the rooms division including reservations, front office, housekeeping and maintenance. A ‘lab’ component of this course will focus on computer systems directly related to front office and rooms division operation allowing students to learn a real property management system used by global hotel operators.
Credits
3.0
Year of study
1st Year Post-secondary
Prerequisites
None
Corequisites
None
Course Learning Outcomes
Upon successful completion of this course, students will be able to:
- Describe the various types of hotels
- Explain how hotels utilize services and amenities to deliver guests value
- Explore the basics of ownership and management structures commonly used in the global hotel marketplace
- Explain basic revenue management concepts related to the hotel industry
- Discuss how hotels are responding to the climate crisis
- Identify the organizational structure of a hotel focusing on the different levels of employees, including front line, supervisory, management and executive
- Examine how guests interact with the hotel through the entire guest cycle
- Use front office procedures and equipment throughout the guest cycle
- Apply hospitality guest service skills and communication in common front office scenarios
- Demonstrate knowledge of a hotel property management system by performing basic front office functions
Prior Learning Assessment & Recognition (PLAR)
To learn more about the PLAR pathways for this course review the Hospitality Management Diploma Program Content Guide.
Hours
Lecture, Online, Seminar, Tutorial: 45
Total Hours: 45
Total Hours: 45
Instructional Strategies
Role-plays, demonstrations, field trips, case studies, independent research and group discussions.
Grading System
Letter Grade (A-F)
Passing grade
D (50%)
Evaluation Plan
|
Type |
Percentage |
Assessment activity |
|
Participation |
15 |
Participation assignments for each module |
|
Assignments |
75 |
Module assignments valued at 5-10% each |
|
Field Experience |
10 |
Field trip reflection assignment |
Course topics
- History of the Canadian Accommodations Industry
- Introduction to accommodations as a tourism sector
- Unique characteristics of accommodations
- Organizational structure of hotels
- Lodging sectors
- Reservations systems
- Check-in procedures
- Quality management
- Rooming process
- Registration process
- Check-out procedures
- Technology in hotels (e.g., Property Management Systems)
- Housekeeping and laundry operations
Notes:
- Course contents and descriptions, offerings and schedules are subject to change without notice.
- Students are required to follow all College policies including ones that govern their educational experience at VCC. Policies are available on the VCC website at:
https://www.vcc.ca/about/governance--policies/policies/. - To find out if there are existing transfer agreements for this course, visit the BC Transfer Guide at https://www.bctransferguide.ca.