vcc.ca
HOSP 1506: Workplace Communication Skills
Effective date
May 2023
Department
Hospitality Diploma Int'l
School
Hospitality, Food Studies and Applied Business
Description
Students explore current business communication complexities including intercultural communication, effective communication strategies suitable for the digital age, and written and verbal professional etiquette. Students practice effective communication skills in a variety of real-life industry situations facing managers today from having a difficult one-one conversation to presenting a business proposal. They will develop leadership skills in the areas of gaining consensus, negotiations, and change management. Students apply organizational psychology to advance their communication and conflict resolution skills relevant to managing people in the workplace.
Credits
3.0
Year of study
1st Year Post-secondary
Prerequisites
None
Corequisites
None
Course Learning Outcomes
Upon successful completion of this course, students will be able to:
- Identify personal communication and conflict management styles
- Apply negotiation strategies to workplace scenarios
- Communicate confidently with tact and diplomacy within a diverse work environment
- Identify and explain how to avoid common communication pitfalls
- Utilize active listening, critical thinking and creativity effectively to breakthrough deadlock situations
- Create and deliver effective questions to move discussions forward
- Deliver and receive feedback effectively
- Deliver professional presentations
- Write effective industry-specific reports and proposals
Prior Learning Assessment & Recognition (PLAR)
None
Hours
Lecture, Online, Seminar, Tutorial: 45
Total Hours: 45
Total Hours: 45
Instructional Strategies
Instruction involves interactive lectures, presentations, group discussions, role plays, and peer feedback. Learning will be enhanced through a variety of interactive classroom and collaborative activities. The interactive and practical exercises give students the opportunity to take an active role and learn by doing.
Grading System
Letter Grade (A-F)
Passing grade
D
Evaluation Plan
|
Type |
Percentage |
Assessment activity |
|
Assignments |
15 |
Course journal |
|
Assignments |
15 |
Presentation and peer feedback |
|
Assignments |
20 |
Communication development plan |
|
Assignments |
20 |
Oral and written assignments based on course topics |
|
Project |
20 |
Final Project: Oral presentation or written assignment (student choice) |
|
Participation |
10 |
Preparation for class, active discussion, participation during class |
Course topics
- 1. Business Communication Foundations in a Digital Age 2. Active Listening / Effective Questioning 3. Communication Style Assessment 4. Professional Etiquette 5. Intercultural Communication 6. One to One vs Group Communication and Facilitation 7. Feedback and Evaluations 8. Conflict Resolution\Negotiation Strategies 9. Reports, Proposals and Presentations
Notes:
- Course contents and descriptions, offerings and schedules are subject to change without notice.
- Students are required to follow all College policies including ones that govern their educational experience at VCC. Policies are available on the VCC website at:
https://www.vcc.ca/about/governance--policies/policies/. - To find out if there are existing transfer agreements for this course, visit the BC Transfer Guide at https://www.bctransferguide.ca.