HOSP 2311: Communicating Effectively as a Hospitality Professional

Description

This course is designed to assist students in applying critical thinking and analytic written and oral communication skills and strategies in the diverse context of the hospitality industry. Students will demonstrate interpersonal and intercultural skill mastery individually, in groups, and as a member of a team. Students will also complete ePortfolios introduced in Introduction to Business Communications and Essentials of Business Communication in preparation for Co-op placement.

Credits

1.5

Year of study

2nd Year Post-secondary

Course Learning Outcomes

Upon successful completion of this course, students will be able to:

Demonstrate competency in interpersonal and intercultural communication
Demonstrate competency in appropriate style, tone and organization in oral and written communication
Demonstrate effective communication and professional behaviours in a range of situations and reflect on one's own and others' communication
Present a refined individual e-portfolio that highlights career-related achievements and skills
Analyze and incorporate research on hospitality trends into a business report or presentation

Prior Learning Assessment & Recognition (PLAR)

To learn more about the PLAR pathways for this course review the Hospitality Management Diploma Program Content Guide.

Hours

Lecture, Online, Seminar, Tutorial: 27
Total Hours: 27

Instructional Strategies

Interactive lectures, presentations, group discussions, demonstrations, role plays and peer feedback.

Grading System

Letter Grade (A-F)

Passing grade

D (50%)

Evaluation Plan

Type	Percentage	Assessment activity
Assignments	10	Individual and group writing forum
Assignments	20-35
Project	20-35	Presentations
Portfolio	20-35	ePortfolio

Course topics

Business reports Research skills Academic integrity (plagiarism), citation and referencing Analysis of a hospitality trend Critical thinking / reflective thinking Presentation skills ePortfolio development

Notes:

Course contents and descriptions, offerings and schedules are subject to change without notice.
Students are required to follow all College policies including ones that govern their educational experience at VCC. Policies are available on the VCC website at:
https://www.vcc.ca/about/governance--policies/policies/.
To find out if there are existing transfer agreements for this course, visit the BC Transfer Guide at https://www.bctransferguide.ca.