vcc.ca
HOSP 2504: Intercultural Leadership
Effective date
May 2023
Department
Hospitality Diploma Int'l
School
Hospitality, Food Studies and Applied Business
Description
Students explore historical and cultural perspectives of leadership within organizations, and the hospitality industry, both globally and internationally. Students examine local Indigenous histories and cultures and the complex issues surrounding cross-cultural leadership within the diverse cultures in today’s workforces. Emphasis is placed on intercultural and leadership competencies needed to build and maintain relationships with employees, suppliers, customers, and communities across all sectors of the business environment. Students assess how to build inclusive environments on a foundation of trust, respect, and transparency in order to encourage engaging, motivated and high performing teams.
Credits
3.0
Year of study
2nd Year Post-secondary
Prerequisites
None
Corequisites
None
Course Learning Outcomes
Upon successful completion of this course, students will be able to:
- Describe the changing global business environment, emerging business and cross-cultural issues, and implications for leadership within organizations
- Analyze local Indigenous and diverse cultural histories and how this impacts local and global organizations
- Identify appropriate and inappropriate behaviours, attitudes, or comments and how to address bias and racism in the workplace
- Apply techniques to acknowledge and address one’s own internal racial bias and racism by discussing self-awareness, long-held beliefs, values and cultural influences
- Apply techniques for listening and creating inclusion and belonging by learning about the importance of being present, cultivating empathy, building trust and being vulnerable
- Apply emotional intelligence and critical problem-solving strategies to address cultural issues and present informed arguments in support of culturally sensitive and socially responsible behaviour in business
- Identify techniques to address and manage prejudice and racism in one’s team or workplace
Prior Learning Assessment & Recognition (PLAR)
None
Hours
Lecture, Online, Seminar, Tutorial: 45
Total Hours: 45
Total Hours: 45
Instructional Strategies
Instruction involves interactive lectures, presentations, group discussions, role plays, and peer feedback. Learning will be enhanced through a variety of interactive classroom and collaborative activities. The interactive and practical exercises give students the opportunity to take an active role and learn by doing.
Grading System
Letter Grade (A-F)
Passing grade
D
Evaluation Plan
|
Type |
Percentage |
Assessment activity |
|
Quizzes/Tests |
15 |
Quizzes on course concepts |
|
Assignments |
15 |
Case studies analysis |
|
Assignments |
20 |
Presentation: Current challenges / opportunities in intercultural leadership |
|
Assignments |
20 |
Self-reflection journal on course concept application |
|
Assignments |
20 |
Weekly online / classroom discussion forums |
|
Participation |
10 |
Preparation for class, active discussion, participation during class |
Course topics
- 1. Cross cultural issues and implications - locally and globally 2. History of local Indigenous communities 3. Social and ethical responsibilities in business 4. Leadership characteristics required to manage culture-based challenges 5. Personal and organizational cultural values 6. Intercultural sensitivities 7. Relationship building and diplomacy 8. Culturally sensitive communication process 9. Problem solving strategies for diverse teams
Notes:
- Course contents and descriptions, offerings and schedules are subject to change without notice.
- Students are required to follow all College policies including ones that govern their educational experience at VCC. Policies are available on the VCC website at:
https://www.vcc.ca/about/governance--policies/policies/. - To find out if there are existing transfer agreements for this course, visit the BC Transfer Guide at https://www.bctransferguide.ca.