ITOP 1108: Windows Desktop Support
Effective date
September 2021
School
Continuing Studies
Description
In this course students will learn to configure and maintain desktops. Students will become familiar with the Windows registry, local group policies, and the Windows file system. In addition, students will learn to set up a basic network and secure the Windows environment.
Year of study
1st Year Post-secondary
Course Learning Outcomes
Upon successful completion of this course, students will be able to:
- Configure and maintain desktops
- Set up a basic network
- Navigate a Windows registry
- Optimize a Windows environment
- Secure a Windows desktop
- Configure local group policies
Prior Learning Assessment & Recognition (PLAR)
Please see the Program Content Guide.
Hours
Lecture, Online, Seminar, Tutorial: 20
Clinical, Lab, Rehearsal, Shop, Kitchen, Simulation, Studio: 10
Total Hours: 30
Instructional Strategies
Students will engage with the material in this course through scenarios and case studies that focus on typical IT service requests and client technical issues. Role-playing and group work will be used to simulate troubleshooting and other common client-IT interactions.
Grading System
Letter Grade (A-F)
Evaluation Plan
Type
|
Percentage
|
Assessment activity
|
Participation
|
10
|
|
Assignments
|
20 to 40
|
A number of assignments spread throughout the course
|
Midterm Exam
|
25 to 35
|
|
Final Exam
|
25 to 35
|
|
Course topics
- Configuring desktops
Implementing managed and unmanaged profiles
Importing and exporting within the registry
Power and disk management
Performance monitoring and troubleshooting
Management consoles
NT File System (NTFS) permissions
Exploring control panels
Windows security and encryption
Managing services
Updating Windows
Basic networking principles
Windows file management
Notes:
- Course contents and descriptions, offerings and schedules are subject to change without notice.
- Students are required to follow all College policies including ones that govern their educational experience at VCC. Policies are available on the VCC website at:
https://www.vcc.ca/about/governance--policies/policies/.
- To find out if there are existing transfer agreements for this course, visit the BC Transfer Guide at https://www.bctransferguide.ca.