vcc.ca
ITOP 2307: ITIL Foundation
Effective date
September 2021
Department
IT Operations
School
Continuing Studies
Description
In this course, students will learn about the fundamental concepts of the ITIL, formerly Information Technology Infrastructure Library. Students will gain an understanding of key IT service management concepts, including a basic framework, dimensions, and guiding principles of ITIL. This course will help prepare students for the ITIL® Foundation Certification.
Credits
1.0
Year of study
2nd Year Post-secondary
Prerequisites
None
Corequisites
None
Course Learning Outcomes
Upon successful completion of this course, students will be able to:
- Discuss the layout and value of ITIL certification
- Explain the knowledge framework of the ITIL foundation certification
- Demonstrate the dimensions of service management
- Define guiding principles of ITIL
Prior Learning Assessment & Recognition (PLAR)
None
Hours
Lecture, Online, Seminar, Tutorial: 18
Total Hours: 18
Total Hours: 18
Instructional Strategies
Students will engage with the material through a combination of interactive learning methods, such as hands-on activities, case studies, simulations, group work/discussions, demonstration and troubleshooting of problem-based tasks, projects, and exams.
Grading System
Letter Grade (A-F)
Passing grade
C
Evaluation Plan
|
Type |
Percentage |
Assessment activity |
|
Assignments |
20 |
|
|
Quizzes/Tests |
10 to 20 |
|
|
Midterm Exam |
25 to 35 |
|
|
Final Exam |
35 |
|
Course topics
- ITIL and its value Introduction to IT, ITSM Business and ITIL Best Practices ITIL roles Service design Business case and relationships Suppliers Knowledge management Incident/problem management
Notes:
- Course contents and descriptions, offerings and schedules are subject to change without notice.
- Students are required to follow all College policies including ones that govern their educational experience at VCC. Policies are available on the VCC website at:
https://www.vcc.ca/about/governance--policies/policies/. - To find out if there are existing transfer agreements for this course, visit the BC Transfer Guide at https://www.bctransferguide.ca.