ITOP 2307: ITIL Foundation
Effective date
September 2021
School
Continuing Studies
Description
In this course, students will learn about the fundamental concepts of the ITIL, formerly Information Technology Infrastructure Library. Students will gain an understanding of key IT service management concepts, including a basic framework, dimensions, and guiding principles of ITIL. This course will help prepare students for the ITIL® Foundation Certification.
Year of study
2nd Year Post-secondary
Course Learning Outcomes
Upon successful completion of this course, students will be able to:
- Discuss the layout and value of ITIL certification
- Explain the knowledge framework of the ITIL foundation certification
- Demonstrate the dimensions of service management
- Define guiding principles of ITIL
Prior Learning Assessment & Recognition (PLAR)
None
Hours
Lecture, Online, Seminar, Tutorial: 18
Total Hours: 18
Instructional Strategies
Students will engage with the material through a combination of interactive learning methods, such as hands-on activities, case studies, simulations, group work/discussions, demonstration and troubleshooting of problem-based tasks, projects, and exams.
Grading System
Letter Grade (A-F)
Evaluation Plan
Type
|
Percentage
|
Assessment activity
|
Assignments
|
20
|
|
Quizzes/Tests
|
10 to 20
|
|
Midterm Exam
|
25 to 35
|
|
Final Exam
|
35
|
|
Course topics
- ITIL and its value
Introduction to IT, ITSM
Business and ITIL
Best Practices
ITIL roles
Service design
Business case and relationships
Suppliers
Knowledge management
Incident/problem management
Notes:
- Course contents and descriptions, offerings and schedules are subject to change without notice.
- Students are required to follow all College policies including ones that govern their educational experience at VCC. Policies are available on the VCC website at:
https://www.vcc.ca/about/governance--policies/policies/.
- To find out if there are existing transfer agreements for this course, visit the BC Transfer Guide at https://www.bctransferguide.ca.