Personalities and communication styles often can’t be changed, but one can learn to work with them effectively. Gain a better understanding of why we get along with some, but run into conflict with, avoid, or feel put down by others. Students will explore techniques that enable them to feel less threatened, more powerful, and more confident.
Credits
1.0
Year of study
Prerequisites
None
Corequisites
None
Course Learning Outcomes
Upon successful completion of this course, students will be able to:
Defining challenging personalities and discussing their evolution
Gaining insight into why personalities are challenging for them
Determining if they contribute to the challenging personality’s behaviour
Learning techniques to deal effectively with challenging personalities
Determining if they have a challenging personality
Learning why and how to change their challenging personality
Prior Learning Assessment & Recognition (PLAR)
None
Hours
Lecture, Online, Seminar, Tutorial: 6.5 Total Hours: 6.5
Instructional Strategies
Grading System
Satisfactory/Unsatisfactory
Passing grade
Evaluation Plan
Type
Percentage
Assessment activity
Assignments
Written assignment showing an understanding of the concepts covered in the course
Course topics
The golden rules of challenging personalities
Conflict: what it is, why we avoid it, how to resolve it, different conflict styles
Defining challenging personalities: what they are and what they are not
Evolution of challenging personalities
Social styles and how they impact our interactions
When you should ask for help
Steps for addressing challenging personalities, including:
What if your boss is the challenging personality?
Notes:
Course contents and descriptions, offerings and schedules are subject to change without notice.