vcc.ca
LERN 1210: Extraordinary Customer Service
Effective date
January 2021
Department
LERN UGotClass
School
Continuing Studies
Description
Transform your customer service into something extraordinary. As a result more repeat business will improve your bottom line. Customer service separates you from your competition. Extraordinary customer service comes from focusing on the few essential elements that yield big results. Discover how easy it is to tweak your customer service from the ordinary to the extraordinary. You'll take away a customer service plan that will help you focus on the key elements that will get you started on your pathway to success.
This course is offered in partnership with Learning Education Resource Network - UGotClass. For more information see http://yougotclass.org/index.cfm/VCC
Credits
0.0
Year of study
General Interest
Prerequisites
None
Corequisites
None
Course Learning Outcomes
Upon successful completion of this course, students will be able to:
- Know how no one succeeds without attracting and keeping loyal customers
- Be able to describe the important distinction between hearing and listening
- Have the knowledge of the importance of Web-based customer service
- Be able to categorize customer turnoffs and reduce the related problems.
- Be able to discuss the importance of exceeding customer expectations
Prior Learning Assessment & Recognition (PLAR)
None
Hours
Lecture, Online, Seminar, Tutorial: 16
Total Hours: 16
Total Hours: 16
Instructional Strategies
Grading System
Satisfactory/Unsatisfactory
Passing grade
S - based on: 1. Make at least one comment every week in the discussion. 2. Take every Unit self-quiz Completion Timeline -The requirements should be done by the last day of the course.
Evaluation Plan
None
Course topics
- Understanding Your Customer
- Setting Customer Expectations
- Developing Effective Processes
- Marking Customer Service Extraordinary
Notes:
- Course contents and descriptions, offerings and schedules are subject to change without notice.
- Students are required to follow all College policies including ones that govern their educational experience at VCC. Policies are available on the VCC website at:
https://www.vcc.ca/about/governance--policies/policies/. - To find out if there are existing transfer agreements for this course, visit the BC Transfer Guide at https://www.bctransferguide.ca.