vcc.ca
MEDC 1125: Administrative Procedures for Medical Office Assistant
Effective date
September 2024
Department
Medical Office Assistant 15/16
School
Hospitality, Food Studies and Applied Business
Description
The course begins with an overview of the Canadian and BC healthcare systems. Students are introduced to a variety of practical administrative skills including management of electronic and paper-based medical records, and appointment scheduling. Reception and telephone management and duties, patient communication, legislation, and best practices relating to privacy and confidentiality are given particular attention. The course introduces students to the theory and practice of electronic medical records (EMR).
Credits
3.0
Year of study
1st Year Post-secondary
Prerequisites
None
Corequisites
None
Course Learning Outcomes
Upon successful completion of this course, students will be able to:
- Use software applications to manage patient records, schedule appointments and manage inventory for medical and office supplies
- Apply problem-solving, critical thinking, decision-making, and information literacy skills in practice
- Research the health system legislation and medicolegal standards
- Comply with relevant medicolegal standards and legislation and workplace codes of conduct in practice
- Communicate professionally with patients and health professionals, incorporating empathy and an understanding of cultural humility and inclusivity into all patient interactions
- Identify reliable, evidence-informed resources for health information and reference
- Identify community health resources available for patient use.
Prior Learning Assessment & Recognition (PLAR)
None
Hours
Lecture, Online, Seminar, Tutorial: 30
Clinical, Lab, Rehearsal, Shop, Kitchen, Simulation, Studio: 30
Total Hours: 60
Clinical, Lab, Rehearsal, Shop, Kitchen, Simulation, Studio: 30
Total Hours: 60
Instructional Strategies
Lecture, lab, group work, and student presentations.
Grading System
Letter Grade (A-F)
Passing grade
C+
Evaluation Plan
|
Type |
Percentage |
Assessment activity |
|
Assignments |
35 |
Research: Interprofessionalism (15%), health care facilities (20%) |
|
Assignments |
10 |
Two assignments @ 5% each |
|
Project |
25 |
Group research (10%) and group presentation (15%) |
|
Quizzes/Tests |
30 |
Two tests @ 15% each |
Course topics
- Structure, delivery, and funding of health care in BC Disparities in health care related to Indigenous populations Confidentiality standards and legislation Code of ethics - ethical reasoning and decision making Work role, professionalism and inter-professionalism Telephone and patient reception Booking patient appointments and scheduling staff Processing physician referrals Medical records management Managing office and medical supplies inventory
Learning resources
Required Textbook: Medical Office Administration in BC, Author: Jamieson. Note: This book is created and sold as a course pack by VCC. It is available in the VCC Downtown Bookstore
-Computer lab
-Computer lab
Notes:
- Course contents and descriptions, offerings and schedules are subject to change without notice.
- Students are required to follow all College policies including ones that govern their educational experience at VCC. Policies are available on the VCC website at:
https://www.vcc.ca/about/governance--policies/policies/. - To find out if there are existing transfer agreements for this course, visit the BC Transfer Guide at https://www.bctransferguide.ca.