vcc.ca
MGMT 2028: Quality and Resource Management
Effective date
September 2020
Department
Bus & Project Mgmt PD Diploma
School
Hospitality, Food Studies and Applied Business
Description
This course examines business quality policies and metrics and how they are utilized to ensure quality management on a specific project. Students are also introduced to the processes required to identify, acquire and manage the resources needed for the successful completion of a project.
Credits
3.0
Year of study
2nd Year Post-secondary
Prerequisites
None
Corequisites
None
Course Learning Outcomes
Upon successful completion of this course, students will be able to:
- Produce a comprehensive quality management strategy / plan.
- Define and establish clear quality metrics.
- Determine how quality issues can impact the project.
- Control project and product quality using established processes and guidelines.
- Document and deliver on project quality objectives.
- Identify and assign quality management roles through the project.
- Apply a variety of tools and techniques to acquire the resources required for the project.
- Assign clear roles and responsibilities for team members using RACI charts.
- Apply team management skills to promote positive team dynamics.
Prior Learning Assessment & Recognition (PLAR)
None
Hours
Lecture, Online, Seminar, Tutorial: 45
Total Hours: 45
Total Hours: 45
Instructional Strategies
Lecture, group work, case studies, discussions, presentations, guest speakers, online activities
Grading System
Letter Grade (A-F)
Passing grade
C
Evaluation Plan
|
Type |
Percentage |
Assessment activity |
|
Project |
35 |
|
|
Assignments |
30 |
|
|
Quizzes/Tests |
25 |
|
|
Participation |
10 |
|
Course topics
- Key concepts and terminology of Quality Management
- Quality management plans
- Quality metrics and analysis
- Quality control
- Resource Management
- Roles and responsibilities
- Resource determination
- Resource acquisition
- Team development
- Performance analysis
Notes:
- Course contents and descriptions, offerings and schedules are subject to change without notice.
- Students are required to follow all College policies including ones that govern their educational experience at VCC. Policies are available on the VCC website at:
https://www.vcc.ca/about/governance--policies/policies/. - To find out if there are existing transfer agreements for this course, visit the BC Transfer Guide at https://www.bctransferguide.ca.