vcc.ca
NURS 2101: Professional Communication A
Effective date
September 2019
Department
Access to Practical Nursing
School
Health Sciences
Description
This course provides learners with the foundational knowledge for caring and professional communication in nursing. It uses an experiential and self-reflective approach to develop self-awareness and interpersonal communication skills in the context of safe, competent, and collaborative nursing practice. Communication theory, the nurse-client relationship, therapeutic communication, cross-cultural communication, and effective teamwork will be covered. The learner is provided with an opportunity to develop professional communication skills with the clients requiring end of life care.
Credits
1.5
Year of study
1st Year Post-secondary
Prerequisites
None
Corequisites
NURS 2102, NURS 2103, NURS 2104, NURS 2105, NURS 2106.
Course Learning Outcomes
Upon successful completion of this course, students will be able to:
- Describe fundamental elements involved of the communication process.
- Demonstrate awareness of self and understanding of self-concept.
- Identify concepts and nursing actions that promote listening skills (restating, reflecting, clarifying, summarizing and empathy).
- Identify and demonstrate therapeutic communication.
- Describe communication barriers to the development of therapeutic relationships.
- Identify characteristics of helping relationships including the family as a client.
- Identify differences in multicultural communication as they relate to the nurse‐client relationship.
- Identify effective and culturally sensitive and aware communication strategies for First Nation, Inuit and Métis clients, their families and peers.
- Explain the relationship of communication and culture.
- Identify challenges preventing effective communication across cultures.
- Describe how information and communication technology is used to support effective client care in collaboration with other members of the health care team.
- Participate effectively in groups.
- Identify effective group behaviours and development.
- Demonstrate giving feedback effectively to peers, instructors and team-members.
- Receive feedback effectively from peers, instructors, preceptors, team members, families and clients.
- Demonstrate principles of assertiveness to confidently express differences, using appropriate language (saying no).
- Collaborate with team members to create trusting professional relationships.
- Describe how to effectively communicate to coordinate actions of others during an emergency (critical incident).
- Use role play to demonstrate effective strategies for conflict management and dealing with hostility.
- Share information with clients and families in a respectful manner that is understandable, encourages discussion, and enhances participation in decision making.
- Identify use of various communication tools (e.g. SBAR).
- Direct unregulated care providers and students.
- Discuss team leading communication skills and their application in collaboration with team members.
Prior Learning Assessment & Recognition (PLAR)
None
Hours
Lecture, Online, Seminar, Tutorial: 45
Total Hours: 45
Total Hours: 45
Instructional Strategies
Course guides provide direction of learning in preparation, in course activities and reflection of the content. The instructor acts as facilitator and expert to promote an environment conducive for learning through activities such as guided discussion, debate, audio-visual presentation, group activities, online activities, skill building exercises and simulation.
Grading System
Letter Grade (A-F)
Passing grade
B-
Evaluation Plan
|
Type |
Percentage |
Assessment activity |
|
Assignments |
25 |
Communication Skills reflections |
|
Assignments |
30 |
Taped Dialogue analysis |
|
Assignments |
15 |
Written analysis of a case scenario |
|
Other |
10 |
Communication Integration Demonstration |
|
Final Exam |
20 |
Comprehensive final exam |
Course topics
- Foundations of Professional Communication in Health Care: Communication theory; Self awareness; Attending and Listening; Caring; Clarifying by questioning and summarizing; Empathy; Assertiveness: seeking help and support; refusing a request; Giving and receiving feedback; Barriers to communication; Conflict resolution; Problem solving
- Foundations of Relational Practice: Nurse client relationship; Helping relationships; Cross cultural communication; Caring and respect; Family as client; Developing trusting relationships with clients; Interviewing techniques
- Interprofessional Communication: Communicating client information appropriately to health care team members; using effective communication tools (e.g. SBAR); Directing unregulated care providers with client care; sharing knowledge with unregulated providers and learners; managing conflict; managing change.
Notes:
- Course contents and descriptions, offerings and schedules are subject to change without notice.
- Students are required to follow all College policies including ones that govern their educational experience at VCC. Policies are available on the VCC website at:
https://www.vcc.ca/about/governance--policies/policies/. - To find out if there are existing transfer agreements for this course, visit the BC Transfer Guide at https://www.bctransferguide.ca.