vcc.ca
OADM 1107: Office Skills 1
Effective date
May 2020
Department
Admin Professional 1 & 2
School
Hospitality, Food Studies and Applied Business
Description
This course covers general office procedures including front-line reception, familiarity with various office equipment, handling incoming and outgoing mail, filing documents alphabetically and numerically using the ARMA filing rules, and effective communication in the workplace.
Credits
2.5
Year of study
1st Year Post-secondary
Prerequisites
None
Corequisites
None
Course Learning Outcomes
Upon successful completion of this course, students will be able to:
- Receive calls, take messages, transfer calls, and place calls on hold
- Handle general office equipment
- Paper file using the ARMA filing rules
- Handle incoming and outgoing mail
- Prepare business envelopes and labels using the CPC-preferred style
- Use professional communication competencies in the workplace
- Demonstrate respectful and ethical workplace behaviour
Prior Learning Assessment & Recognition (PLAR)
None
Hours
Lecture, Online, Seminar, Tutorial: 21
Clinical, Lab, Rehearsal, Shop, Kitchen, Simulation, Studio: 27
Total Hours: 48
Clinical, Lab, Rehearsal, Shop, Kitchen, Simulation, Studio: 27
Total Hours: 48
Instructional Strategies
This course uses demonstrations and simulations to help students achieve the learning outcomes in an interactive manner. Specifically, the instructor will use assignments and an exam to help students apply the course material and identify strengths and weaknesses of their knowledge gained in the course.
Grading System
Letter Grade (A-F)
Passing grade
D
Evaluation Plan
|
Type |
Percentage |
Assessment activity |
|
Assignments |
25% |
5 filing assignments (5% each) |
|
Final Exam |
20% |
|
|
Lab Work |
25% |
Learning Branch |
|
Other |
20% |
Simulations: front-line reception and use of office equipment |
|
Participation |
10% |
|
Course topics
- Front-line reception
- Handling mail
- Office equipment usage
- Filing
- Effective communication in the workplace
Notes:
- Course contents and descriptions, offerings and schedules are subject to change without notice.
- Students are required to follow all College policies including ones that govern their educational experience at VCC. Policies are available on the VCC website at:
https://www.vcc.ca/about/governance--policies/policies/. - To find out if there are existing transfer agreements for this course, visit the BC Transfer Guide at https://www.bctransferguide.ca.