vcc.ca
OADM 1208: Office Skills 2
Effective date
May 2020
Department
Admin Professional 1 & 2
School
Hospitality, Food Studies and Applied Business
Description
This course prepares students in advanced administrative duties such as minute taking and transcription. In addition, students understand the importance of communication styles, and develop best practices for dealing with conflict, delivering feedback, and problem solving. Time and project-management skills will also be emphasized as students will be required to put together a portfolio of their work acquired throughout the program.
Credits
2.0
Year of study
1st Year Post-secondary
Prerequisites
None
Corequisites
None
Course Learning Outcomes
Upon successful completion of this course, students will be able to:
- Take meeting minutes
- Transcribe documents using transcription software
- Integrate MS Office applications
- Develop conflict resolution strategies in the workplace
- Deliver and receive constructive feedback
- Solve problems by using appropriate conflict resolution strategies
- Demonstrate organizational, time-management, and project-management skills
- Confidently and accurately receive calls and take messages
Prior Learning Assessment & Recognition (PLAR)
None
Hours
Lecture, Online, Seminar, Tutorial: 10
Clinical, Lab, Rehearsal, Shop, Kitchen, Simulation, Studio: 29
Total Hours: 39
Clinical, Lab, Rehearsal, Shop, Kitchen, Simulation, Studio: 29
Total Hours: 39
Instructional Strategies
This course uses lectures and demonstrations to help students achieve the learning outcomes in an interactive manner. In addition, the Learning Branch, an eLearning communication application, will be used to guide students in simulated office practices to build communication competencies.
Grading System
Letter Grade (A-F)
Passing grade
D
Evaluation Plan
|
Type |
Percentage |
Assessment activity |
|
Assignments |
25% |
Taking minutes (10%), Transcribing documents (5%), MS Office integration (10%) |
|
Portfolio |
20% |
|
|
Quizzes/Tests |
20% |
|
|
Lab Work |
25% |
LearningBranch modules |
|
Participation |
10% |
|
Course topics
- Minute taking
- Transcription
- Integration
- Effective communication
- Front-line reception
Notes:
- Course contents and descriptions, offerings and schedules are subject to change without notice.
- Students are required to follow all College policies including ones that govern their educational experience at VCC. Policies are available on the VCC website at:
https://www.vcc.ca/about/governance--policies/policies/. - To find out if there are existing transfer agreements for this course, visit the BC Transfer Guide at https://www.bctransferguide.ca.